So what have we learned from all this chit chat? Basically that every
company has its better parts, and has areas in the country where they
are very strong. From a personal standpoint, as a customer service
representative, I find the thing that needs to be worked on the hardest
by Sprint to be the amount of notes that are left in accounts. You
have no idea, until you are the rep dealing with a customer, how
frustrating it is to have absolutely NO idea what the rep before you
did, because the note reads something like this.. "cust called in
about their account" nothing about what on the account they called in
about, what they did inregards to information to the customer, etc...
There are strides being made however, In the department I work in, we
are required to state why the cust called, what the issue they were
having was, what we did to resolve it, and what if any information was
given. over the long run, this will help improve cust service from
both sides of the phone, as we 'as reps' can actually communicate
clearly with the customer with some intelegence, as to what has taken
place.. sorry for the rant, but i had to get that out of my system.

As a customer of both T-Mobile and Sprint, in the area I live in,[Kasas
City] Both are very good as far as coverage is concerned. If you are
wanting best prices for plans, go with T-mobile, or find a Sprint
employee and ask them for their emal address so you can use it to sign
up for the SERO plans available. If you are wanting data products, and
speed, sprint is the bomb.




SMS wrote:
> Thomas T. Veldhouse wrote:
>
> > In short, I would rate, based upon my or aquaintance experience as :
> >
> > 1. Verizon
> > 2. T-Mobile
> > 3. Sprint PCS
> > 4. Cingular
>
> I have a lot of friends and relatives in the Twin Cities area, and they
> all use Verizon, after trying other carriers.. One friend lives west of
> the metro area out near Hamburg, and the only thing that worked when I
> visited them last year on their farm was AMPS. Cingular is hopeless in
> the Twin-Cities, as the CR survey showed.
>
> I think that it's rather amusing where CR states "our subscribers may
> not be representative of the U.S. population as a whole." While true, it
> also makes the CR survey even more valuable, since they're surveying
> people with higher education levels, and higher incomes, that understand
> the differences and why they exist. With such a huge statistical sample,
> there is an extremely small margin or error in the results, less than
> 0.5% if the entire population of subscribers in the U.S. (around
> 220,000,000) is used. If the 43,000 responses were divided by 20 cities
> equally, this would be 2000 responses per city, the margin of error
> would be less than 2%. No one can argue with these results.