On Sat, 16 Dec 2006 20:30:10 +0000, hairydog@despammed.com wrote:

>>I hope that you are lucky but, from my experience, if it is being
>>passed to the technical department, it is as good as being filed in
>>the bin.
>
>So far, that has been my experience.

Update:

They've now sorted the problem, refunded the charges and given a
fiver's credit as well.

Excellent.