paulgq@providencedata.com wrote:
> Our experience with InverterCentral.com has been superior. Perhaps
> they are going through growing pains like many companies do. We could
> not find where InverterCentral.com incorrectly advertises a toll free
> number on their site. They operate 100% web based like many other top
> Internet based companies. They do list the number to their operations
> center on the top of their Terms page.
>
> InverterCentral.com shows the ALPS KUBNKM045A as working with the
> Gateway FPD1830 and Dell 1800FP desktop displays. We see at least 2
> other vendors selling the same product for these models. This inverter
> drives 6 lamps.

Yes, which apparently has nothing to do with my *Gateway FPD1800* that
has an inverter that drives 4 lamps, and has a much smaller profile than
a KUBNKM045A. If your product lookup yields no replacement part, does
it just return a closest match?

> Their Ebay liquidations mention toll free Live Support on their about
> me page. Since ebay strictly prohibits the use of the using a link
> labeled "Live Support" this is the best alternate phrase to use because
> their Live Support is in fact free of any tolls or charges. Ebay
> confirmed that the term "live support" is prohibited in their listings
> and can only be mentioned from the "about me" page.
>
> We received notice from InverterCentral.com that their Live Support has
> undergone some backend changes this past week including the addition of
> support slots for customers to wait in if they choose to.

Yes, I noticed that your system was kind enough to put me first in line
with an approximate 5 minute wait for *hours* on end. Also, it would
permit me to login to the chat system with "PaulGQ" who would never
respond. Also, you don't answer your phone over at Providence Data.

> The delays in responding to approximately 20% of live supports calls
> were a result of the overwhelming popularity of their live support
> system. Further automation of their order status, instant search
> requests, and live support should greatly improve support repsonse
> times. A FAQ system will be added in Q1/07 to assit in the support
> side of their operation.

Great, more options to not talk with a human being about why their
automated system is producing shit results.