Hi Mark,

Working for Vodafone, we haven't had any widespread problems with our
billing system, although as mentioned this time of year is a busy one
in terms of text, data and services being used and high volumes can
lead to delays on the network. If you'd like our billing team to do an
eventual recalculation to make sure everything is in order when the
invoice is produced (next month), then please drop us another email
including the relevant security information and, if you wish, a link to
this thread (also, if you leave the short-code FIT135 in the body of
the email this will route you through to a specific team at Vodafone
who monitor customer queries on online messageboards / forums).

To clear up any confusion, data usage will still be included in your
extras pack if the pack was in place on your account 'before' 1st
September 2006 (all new text packs taken out from 1st September 2006
onwards will no longer include data, although the old £40.00 extras
pack is still on offer and does provide 51.1MB of data if required).

Any other questions, please let me know.


Mark Coley wrote:
> Mark Coley wrote:
> > I'm awaiting a reply from Vodafone. I posted this here in case other
> > people are being affected.
> >
> > Mark.
>
> OK, here is VF's reply. It makes interesting reading, though it isn't
> correct with regard to the extras pack not including data usage.
>
>
>
> Our 44555 services
>
> Dear Mark,
>
> Thanks for your email to Vodafone about the delay on our 44555 services
> and the data usage charges.
>
> I wish to tell you that due to high usage of text messages (SMS - Short
> Message Service) during the festival period, there is high backlog of
> data to be processed on our system. Thus there is a delay of data on our
> 44555 services.
>
> I would like to apologise for any inconvenience you feel may have been
> caused Mark.
>
> Our engineers are working towards it. However, it may take few days, as
> the backlog is expected to increase till the mid of next month.
>
> Data Usage
>
> Mark, from 1st September 2006, data usage (and picture messaging) is no
> longer a part of Extras pack.
>
> From 1st September 2006, all existing customers with Extras packs will
> pay the standard Vodafone UK rate for data usage, picture messages and
> video messages.
>
> The charges (inc VAT) are as follows are:
>
> Data usage: £2.35 per MB
> Picture message: 36p
> Video message: 60p
>
> You can use the Extras pack for sending text messages only.
>
> You can also check the remaining inclusive calling minutes and text
> messages on your account by calling 191 from your phone and selecting
> option 2 and 1.
>
> However, here too the data takes approximately 72 hours to be updated
> (more in case of festival season) on our system, so the information
> given will only be approximate.
>
> Did you know that you can make unlimited calls to your family members
> and friends free of charge on the Vodafone network using Vodafone Family?
>
> To know more, please click here.
>
> Wish you a Merry Christmas Mark.
>
> I'm sure I will have covered everything but if there's anything else I
> can do to help please reply to this email or click on 'Contact Us'.
>
> Kind regards,
>
> Vodafone Customer Services