MinervaUK wrote:
> Hi Mark,
>
> Working for Vodafone, we haven't had any widespread problems with our
> billing system...

I doubt many people are as aware as I am! The main issue really is with
a billing system that leads you to believe that it is accurate up to a
certain date (by mentioning the date of the last recorded call) but then
data and SMS from 10 days previous to this are not actually factored in.
It would be better to remove the service entirely if it doesn't work,
or at least say 'This information reflects your charges as of 10 days
ago' (but then there would be little point in having a service so out of
date!) I understand roaming data may be late, but local uk traffic
should be accounted for at all times. When the online billing service
first launched I remember testing it and it was effectively live - if
you made a call it would appear immediately, but then not long after
launch a 72-hour lag was put on it. The delay now is somewhere less than
this for calls, but it seems not for sms or data.

I'll send a message in when the bill is finally done - there are a
number of other issues - the maths just doesn't add up (see above) and
also the allocation of inclusive data/sms doesn't appear to be used up
chronologically, ie some data is charged for as the allowance has been
used up, but then half an hour later more data is still within the
bundle, which had supposedly been used up half an hour previously. I'm
not sure if these are transient errors though - such data may be
calculated on the fly from different sources so I'll only know at the
end of the month. I have noticed too that the minutes used figure does
reflect the bundle minutes used now (factoring in stop the clock) rather
than the total number of minutes talked, which really wasn't that
useful. Now all it needs is the number of rolled over minutes so you
really know where you are.

Thanks for your reply though,

Mark.