shit results? get your facts straight and adjust your poor attitude.

The system doesn't just spit out the closest match, your specific model
is not listed in their database and is not supported by them at all.
It seems this has been your mistake all along.

In terms of closest match, there are plans to implement suggested
search results early next year based on the user's input. This will
decrease the amount of search load by 20% and bring more reults to the
user's desktop faster.

Again, the InverterCentral.com operation is 100% web based. Anything
more than email support is a bonus to their valued customers. After
sepaking with them regarding this post, they have no record of any
emails from you or anyone regarding that model inverter. I guess you
didn't see the instant search tool when you could not find what you
were looking for. I also guess you didn't see where it says you must
leave a message with your email address when you call.

In terms of Live Support, it is possible you could have waited more
than a half hour as some support calls require this level of support.
It is rare, but it does happen. Many support calls last under a minute
with easy questions and quick answers.

If a support slot became available and you missed it, and then someone
else who was waiting for support stepped in, it may appear like one
long hold period. The reality is that it was several short periods and
you didn't see the login button appear and then disappear each time.
At 60 support calls every day, people such as yourself asking for free
live support must be diligent when a slot becomes available. Also be
patient if support staff has to step away from their desk to handle
other duties.

Like InverterCentral.com, we at ProvidenceData.com do not offer
telephone support to Internet customers. This helps limit our exposure
to people who post erronious information and spout off on public
forums.



Grinder wrote:
> paulgq@providencedata.com wrote:
> > Our experience with InverterCentral.com has been superior. Perhaps
> > they are going through growing pains like many companies do. We could
> > not find where InverterCentral.com incorrectly advertises a toll free
> > number on their site. They operate 100% web based like many other top
> > Internet based companies. They do list the number to their operations
> > center on the top of their Terms page.
> >
> > InverterCentral.com shows the ALPS KUBNKM045A as working with the
> > Gateway FPD1830 and Dell 1800FP desktop displays. We see at least 2
> > other vendors selling the same product for these models. This inverter
> > drives 6 lamps.
>
> Yes, which apparently has nothing to do with my *Gateway FPD1800* that
> has an inverter that drives 4 lamps, and has a much smaller profile than
> a KUBNKM045A. If your product lookup yields no replacement part, does
> it just return a closest match?
>
> > Their Ebay liquidations mention toll free Live Support on their about
> > me page. Since ebay strictly prohibits the use of the using a link
> > labeled "Live Support" this is the best alternate phrase to use because
> > their Live Support is in fact free of any tolls or charges. Ebay
> > confirmed that the term "live support" is prohibited in their listings
> > and can only be mentioned from the "about me" page.
> >
> > We received notice from InverterCentral.com that their Live Support has
> > undergone some backend changes this past week including the addition of
> > support slots for customers to wait in if they choose to.
>
> Yes, I noticed that your system was kind enough to put me first in line
> with an approximate 5 minute wait for *hours* on end. Also, it would
> permit me to login to the chat system with "PaulGQ" who would never
> respond. Also, you don't answer your phone over at Providence Data.
>
> > The delays in responding to approximately 20% of live supports calls
> > were a result of the overwhelming popularity of their live support
> > system. Further automation of their order status, instant search
> > requests, and live support should greatly improve support repsonse
> > times. A FAQ system will be added in Q1/07 to assit in the support
> > side of their operation.
>
> Great, more options to not talk with a human being about why their
> automated system is producing shit results.