paulgq@providencedata.com wrote:
> shit results? get your facts straight and adjust your poor attitude.
>
> The system doesn't just spit out the closest match, your specific model
> is not listed in their database and is not supported by them at all.
> It seems this has been your mistake all along.

What's with "them?" Don't you work for that organization?

At any rate, when I enter my model number, "their" system does produce a
result -- an inverter that is not compatible with my display. That
would be the "shit result" that I was referring to earlier. I'm glad to
see, however, that you've gotten that glitch fixed.

> In terms of closest match, there are plans to implement suggested
> search results early next year based on the user's input. This will
> decrease the amount of search load by 20% and bring more reults to the
> user's desktop faster.
>
> Again, the InverterCentral.com operation is 100% web based. Anything
> more than email support is a bonus to their valued customers. After
> sepaking with them regarding this post, they have no record of any
> emails from you or anyone regarding that model inverter. I guess you
> didn't see the instant search tool when you could not find what you
> were looking for. I also guess you didn't see where it says you must
> leave a message with your email address when you call.

I did see the instant search tool, and it produced a shit result, as
detailed above. It is true that I did not send an email. Who knows,
maybe "they" would have responded to that even though you did not answer
your online chat or telephone.

Why do you keep referring to InverterCentral as "them" when you're the
one that's registered the domain, and the name that comes up when
logging into chat? Don't you think it's obvious enough that it's your
business Mr. Grimshaw, and you're just trying to rehabilitate this incident?

[snipped remaining rationalizations]