> > > Like I'm going to pay that when it's their fault my online bill doesn't work
> > > Orange really are getting worse and worse
> > Sounds like it might be worth doing a subject access request to them
> > under the Data Protection Act - get all the documentation you need for a
> > maximum fee of £10
> This might be a silly question but how will this help with an online
> bill?

They need to provide all information held on the subject - and you then
have any errors or discrepancies in print.