I was an AT&T customer who was sold to Cingular. I never had any real
complaints with AT&T. Once Cingular bought them and connectivity degraded
so quickly I looked for another carrier. I could have got another phone,
one not being orphaned by Cingular, and hoped for the best. I decided not
to tie myself into a 2 year contract with an iffy carrier, Cingular was not
well-reviewed at the time. I spent $5 more per month and signed up with
Vzw, who was well reviewed in my area. I had a hard time choosing between
Sprint, which my brother has, and Vzw which everyone else I would be calling
has.

Both my brother with Sprint and I are pretty easy customers. I virtually
never have a bad customer experience with companies most people find
difficult. I don;t make changes to my account, don't skirt up against plan
limits, etc. My experience may not be applicable to you.

I am very happy with Vzw, except I wish the package was $5 less per month.

--

Scott