I wanted to call Orange to get them to turn off the voicemail on my PAYG
SIM, so understanding that it was a 25p flat rate however long the call
lasted, I called and selected the option to speak to a tubby (sorry,
Customer Service Representative).

I got put in the queue with the inevitable recording saying that my call
was important to them and that they were very busy, but after 20 minutes
or so I got fed up of waiting (and my battery was nearing exhaustion..!)
so I hung up.

On checking my balance afterwards (an automatic reaction..!) I found that
I had been charged the 25p fee, despite not actually being connected to a
"representative". Surely this can't be right..? I was led to believe the
charge was only levied after the call was answered by someone, not as soon
as you join the queue..?

I'm loathe to ring them again now, is there any other way I can turn off
my voicemail..?

Ivor