Ivor Jones used his keyboard to write :
> I wanted to call Orange to get them to turn off the voicemail on my PAYG SIM,
> so understanding that it was a 25p flat rate however long the call lasted, I
> called and selected the option to speak to a tubby (sorry, Customer Service
> Representative).
>
> I got put in the queue with the inevitable recording saying that my call was
> important to them and that they were very busy, but after 20 minutes or so I
> got fed up of waiting (and my battery was nearing exhaustion..!) so I hung
> up.
>
> On checking my balance afterwards (an automatic reaction..!) I found that I
> had been charged the 25p fee, despite not actually being connected to a
> "representative". Surely this can't be right..? I was led to believe the
> charge was only levied after the call was answered by someone, not as soon as
> you join the queue..?
>
> I'm loathe to ring them again now, is there any other way I can turn off my
> voicemail..?
>
> Ivor

It's a call connection charge, not a call answering charge <grin>