Ivor Jones wrote:
> I wanted to call Orange to get them to turn off the voicemail on my PAYG
> SIM, so understanding that it was a 25p flat rate however long the call
> lasted, I called and selected the option to speak to a tubby (sorry,
> Customer Service Representative).
>
> I got put in the queue with the inevitable recording saying that my call
> was important to them and that they were very busy, but after 20 minutes
> or so I got fed up of waiting (and my battery was nearing exhaustion..!)
> so I hung up.
>
> On checking my balance afterwards (an automatic reaction..!) I found that
> I had been charged the 25p fee, despite not actually being connected to a
> "representative". Surely this can't be right..? I was led to believe the
> charge was only levied after the call was answered by someone, not as soon
> as you join the queue..?
>
> I'm loathe to ring them again now, is there any other way I can turn off
> my voicemail..?
>
> Ivor


Ivor call them on 08000795000

This seems to get you through to contract Orange Customer Services, but
if they ask just say you are calling "from a mates contract phone" or
similar and they will help you anyway. Or at least have done in the
recent past.