In article <OcSdnX6LxcaMzDTYnZ2dnUVZ_rKvnZ2d@comcast.com>,
"Michael Paris" <mparis27@comcast.net> wrote:

> In all reality who cares, it's not a big issue, if you don't like Cingular
> soon to be called at&t, leave and cut a deal with another carrier if you're
> off contract, or leave when it's done. My only bitch with Cingular is cost,
> I think they are overpriced, but then again, so is VW. Them changing their
> name won't make a difference in service.
>
> I also happen to think their customer service has improved in the past few
> years. I'm sure there are both valid horror stories as well the opposite.
> In my case there are two company stores close to me, one in the local mall,
> filled with the moron's, and a full service center including repairs outside
> of the mall and down the street. The latter is a pleasure to do business
> with and has been there for years, and through several mergers and such.

I don't like Cingular's inflexibility. They recently refused to let me
upgrade a crappy cheap LG phone to at least another cheap one (that
works better) until my contract is up, even though I've got a Treo with
a data plan on the same account.

The irony is that the LG phone is so crappy, my wife won't even use it.
Never has. So they lose all the potential additional minutes and
features billings because they won't give us a phone she likes.

I don't like companies that doesn't empower their support people to
think and make decisions based on how real service should work.
All I got were apologies, and "our hands are tied bu policy".


Aside from the iPhone, I'd dump them in a second when my contract
expires in May. The only way we can fight back is to take our business
elsewhere.

I may move my wife to another carrier if I decide to go iPhone.
In any event I won't be signing any contracts until the iPhone is well
in place and they begin discounting it.

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