In article <aepvh.4512$635.1296@trndny05>, "jeremy" <jeremy@nospam.com>
wrote:

> "Thurman" <thurman@bigplanet.com> wrote in message
> news:Gsovh.12$9x2.7@newsfe02.lga...
> >
> > "jeremy" <jeremy@nospam.com> wrote in message
> > news:_5mvh.19981$Mx4.7693@trndny07...
> >>
> >> They have a culture of contempt for their customers.
> >>
> >> Why do people remain their customers?
> >
> > In that competitive business of cellular, marketing (products, services
> > and prices) has very definite marketing windows. If you are basing today's
> > decisions on what happened a year ago, I think you are in for
> > disappointment.
> >
> > You have to reevaluate >at the time you are compelled to make a change<.
> >
> > When I made a change in November, Cingular offered the best coverage for
> > voice AND data at very competitive prices. The same deal was gone in
> > December.
> >
> > I've had Cingular as a service and support for 18 months with no
> > complaints. As a developer I probably squeeze 400% more variety out of a
> > cell phone than the average user. Depending on usage, I still recommend
> > Cingular to clients.
> >
>
> My view of Cingular will be forever colored by the way they treated former
> ATTWS customers after the merger.
>
> Tons of us left, rather than give in to Cingular's arm-twisting to make us
> abandon our preferential rate plans (which we EARNED by being loyal ATTWS
> customers for YEARS) and go with new two-year contracts at higher prices, as
> though we were just a bunch of new customers that had just walked in the
> door.
>
> They even wanted me to pay a new account setup charge for each of my three
> lines!
>
> It is not the money, it is the cold, calculated "we've-got-you" approach
> that most disgusted me. I just was not about to be pushed around, so I left
> and now I'm happy with Sprint. For all I know, Cingular offers better
> service, but I just cannot stand the feeling of having been exploited by
> them.
>
> Perhaps it's juvenile, but I was a good customer of ATTWS, and I paid them
> on time like clockwork. I deserved a fairer shake than I got when Cingular
> appeared on the scene. The attitudes expressed by their CSRs were awful.
>
> And, judging from the article about what they put that retiree through in
> Florida, they appear not to have changed. I'd rather do without cellular
> service, rather than have to deal with Cingular. That is how bad an
> impression they made on me. And, according to published reports, they had
> the same effect on millions more former ATTWS customers, too.

No argument from me that takeover was the most abysmal ever for the
customer. I was just like you. Besides how they screwed up my account,
rates went up and the new phones were terrible.

Bottom line, there is no such thing as customer loyalty anymore. I knew
this as soon as Cingular took over and I wasn't expecting anything from
the puffing hype their PR firms spun about the merger.

You need to pick a company and plan knowing this full-well going in.

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