news@theale.uk declared for all the world to hear...
> When I called them yesterday to get a working replacement, they said that
> because I have another phone 'paired' with my account, the insurance
> department was wrong to send out the replacement they did. They said they
> would investigate further and call me back today.

If you do indeed have a different phone on your account then your 3100
was not even covered, so you should count yourself the beneficiary of a
mistake.

It's now unlikely Orange will be able to reverse this mistake and
retrieve your previous 3100 so I imagine your new 3100 you will be
allowed to keep and it will get un-blacklisted, however you would need
to send it or take it to a repair centre for warranty service if you are
not covered by Care.
--
Regards
Jon