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Old 01-30-2007, 09:48 PM
John Navas
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Default Re: Can't Connect to Internet Through Router

On Tue, 30 Jan 2007 14:07:02 -0500, "Diane LeMasson"
<dlemasson@prodigy.net> wrote in
<rHMvh.2898$MN.2851@newssvr23.news.prodigy.net>:

>I posted on 1/23 on issues we had with a D-Link DWL G122 rev B
>adapter. Still not able to resolved those issues.
>
>The router is a D-Link Di 624 rev C wireless router, that is connected to
>a OS Wins XP. His ISP is Verizon DSL.


Then it's really connected to a DSL modem.
Is the WinXP computer connected to the router by wire or wireless?

>From reading various posts here I'm thinking maybe the way he setup
>everything up might be the problem why the adapter stopped working.


What _exactly_ does "stopped working" mean?

>What he did was installed everything right out of the box not realizing he
>had to make changes, such as the settings.


What changes? Most wireless works well out of the box using provided
installation tools. Usual problems come from messing with that
configuration (e.g., adding security).

>However, both router & adapter work fine till the adapter (DWL-G122)
>stopped working a week later.


Again, what _exactly_ does "stopped working" mean?

>Both of us going over the instructions I pointed out to him since his ISP is
>DSL
>he has to click on PPPOE.


With many DSL ISPs (including Verizon), but not with all.

>Received his username & password from Verizon.
>Once he entered that info into the "Set PPPOE" screen it by passed a couple
>of screens according to their instructions. (1) Being "Set 802.11g wireless
>Lan connection (SSID & Channel" & (2) to use Encryption, also the last
>screen
>where it tells you to restart your computer.


Turn off _all_ security (preferably by resetting to factory defaults)
(a) until it's working and (b) before troubleshooting.

>Not knowing what to do he restarted his computer thinking it may be fine.
>Not!


Probably security screwup, but no way to know how without a lot more
information. WEP? WPA? SSID hiding? MAC filtering? etc.

>When he tried to go to a web site a screen pop up it said he was not
>connected
>to the internet.


Start by verifying that you can connect to the router's configuration
screen.

>No matter what he did or tried, disconnecting everything,
>resetting
>the router he still cannot connect to the internet.


Thrashing around.

>But can connect to the internet without the router.


No surprise.

>Either one of us know what to do to get this router to work again as it did
>before
>he made these changes.


Go back to square one and take it one step at a time: Reset the router
to factory defaults. Use the configuration utility to set up PPPoE. Do
_not_ configure any security until it's working.

>Please your help is much needed. There has to be something we're missing or
>not
>doing correctly because 'out of the box' this router work fine.


Take it one step at a time and you'll know what causes it to fail.

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

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