Kurt wrote:

> I've always owned Macs, and the Mac design community is quite demanding
> about what they expect from their machines. I've rarely heard of a
> problem that wasn't taken care of efficiently.
> I speak from direct experience.

I help out in the school's computer lab, and everything is Apple. The
warranty support (and out of warranty support for that matter) has been
outstanding. They are very lenient with warranty dates, and the
turnaround for repairs is measured in days, not weeks.

I would much rather have the manufacturer of the device provide the
warranty support than the reseller. When I had a problem with a Motorola
handset, I wouldn't let Verizon touch it, I sent it back to Motorola for
repair.

It's true that IBM provided excellent Thinkpad support, though the
quality of the Thinkpads varied greatly by model. The T30 and T40 had a
lot of problems.