"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.2028792da72ff8c898a6f1@text.usenet.plus.n et...
> news@theale.uk declared for all the world to hear...
>> When I called them yesterday to get a working replacement, they said that
>> because I have another phone 'paired' with my account, the insurance
>> department was wrong to send out the replacement they did. They said they
>> would investigate further and call me back today.
>
> If you do indeed have a different phone on your account then your 3100
> was not even covered, so you should count yourself the beneficiary of a
> mistake.
>
> It's now unlikely Orange will be able to reverse this mistake and
> retrieve your previous 3100 so I imagine your new 3100 you will be
> allowed to keep and it will get un-blacklisted, however you would need
> to send it or take it to a repair centre for warranty service if you are
> not covered by Care.
> --
> Regards
> Jon

Spot on Jon, that's exactly what they did.

Benedict.