On Fri, 09 Feb 2007 13:31:20 GMT, Tommy <tommy@t.om.myy> wrote:

>I moved house just after changing my address and phoned Orange to tell
>them. I received a bill with the wrong address on, didn't notice at first
>but the postcode was wrong and the street name was wrong. Royal Mail must
>have figured it out.
>
>I didn't receive my next two bills. On checking the address from the last
>bill I could see it was wrong, numbers in the postcode were back to
>front, street name was spelt wrong. I phoned Orange up to change the
>address and get the missing bills re-issued. No problem they said.
>
>I've found out the address wasn't changed and it only happened when I did
>it myself on Orange's website. The two bills were re-issued. I've just
>received February's bill and I've been charged 2 x £3.00 for a duplicate
>bill!
>
>I phoned Orange to ask them to refund me. The way the agent was speaking
>made me think the £6.00 refund would be coming out of his own pocket.
>
>First he insisted I'd asked for a copy of my bill (rather than saying I
>hadn't received it) so the charge was correct.
>
>After explaining that I asked for it because I never received the bills
>because of the incorrect address he insisted that Orange had posted the
>bills to the address I gave so they hadn't done anything wrong so wouldn't
>do it free.
>
>He then read the address on my account back to me, checked it was correct
>and said that's the address that's always been on my account so not their
>fault.
>
>I had the duplicate bills in front of me with the butchered address
>and asked the tubby to look for himself. He said he could see the
>address was different to what was on my account now but "that was just a
>printing error" he explained and still insisted the address had always
>been correct.
>
>I said it was a printing error then Orange have made a mistake so it's
>their fault and not mine. He eventually said he'll refund it as a one-off
>but in the future if this happens they will not refund the charge.
>
>I think the person I spoke to either will either be penalised for
>refunding me, had to ask a manager which was too much effort. I've no
>doubt that he said he'll refund it to get rid of me and there will be no
>credit on my next bill and no record of the conversation either.
>

Orange is now owned by France telecom - which, unsurprisingly, is a
French company. In common with the rest of France it is populated by
some of the most ignorant, unhelpful, miserable people on the planet.
I'm only surprised that FT haven't made their tubbies answer the phone
in French
--
Cheers

Peter

Please remove the invalid to reply