Nic wrote:
> Ring again and ask to speak to a Team Leader, make a formal complaint
> about the CSR, beleive you me complaints are taken seriously.
>
> I have to say I'm not an idiot but then neither am I a CSR!

Rubbish!

Half the time escalated calls in Orange are taken by other CSR's as
coaches/supervisors can't be arsed. If the escalation is genuinely taken
by a supervisor, the complaint will be written on a post it note and
disposed of after the call ends.. Probably before the supervisor/CSR
have mocked the customer for bothering over £6.

To the OP.. Vote with your feet and go elsewhere. Don't call them again
unless it's for a PAC. The only thing their reps can get right you can
now do online anyway.

Orange have been going rapidly downhill for years.