tommy@t.om.myy declared for all the world to hear...
> I think the person I spoke to either will either be penalised for
> refunding me, had to ask a manager which was too much effort. I've no
> doubt that he said he'll refund it to get rid of me and there will be no
> credit on my next bill and no record of the conversation either.

Go to orange.co.uk and register for online account access, then you can
print/view your bills (fully itemised, even if you dont have paper
itemised bill) at your leisure.
--
Regards
Jon