"Gojira" <none@yahoo.com> wrote in message
news:AaaAh.3225$5M1.1401@trndny01...
>
> "John A" <e455gkf@yahoo.co.uk> wrote in message
> news:45d02c16$0$8714$ed2619ec@ptn-nntp-reader02.plus.net...
>>
>> "The poster formerly known as Colleyville Alan" <nospam@nospam.net> wrote
> in
>> message news:45cfa087$0$24525$4c368faf@roadrunner.com...
>> <snip!>
>>
>> > Is this typical of the support from Asus?
>>
>> YES
>>
>>
> Let's just say the customer opinions I've seen in many forums don't
> exactly
> paint a rosy picture of their customer support,it seems the more
> successful
> they get,the more complaints I hear.
>
>
Follow-up: Asus replied when I told them that they misread my email and
that the BOOTROM option not showing up in the BIOS was my problem. The tech
told me that the system would boot even without this option appearing and
being enabled and that I should go ahead and install the OS.

Even though previously I was not able to enter the Intel Storage Matrix
Utility, I tried again and this time it worked. Perhaps the previous times
I had tried I hit <Ctrl+I> too early or too late. At any rate, this time I
got into the utility, set up a RAID 5 array and installed the OS and Windows
Office 2007. Everything works fine now, but Asus could have saved me a week
by putting in clearer information in the User Guide or having a website that
works.