Right...what's the URL.

Eddie, now in Loveland

"If man evolved from monkeys and apes, why do we still have monkeys and
apes?"


"drock22" <derekleeth@gmail.com> wrote in message
news:1172046787.667620.174520@l53g2000cwa.googlegr oups.com...
>I am a employee at Verizon Wireless at one of the call center and just
> came across a site created by a few Cornell University students. It
> allows customers to download a program that resides in your system
> tray and alerts you via txt or email that you are at a set amount of
> minutes that you enter to let you know before you go over on your
> minutes on your price plan. I have calls all the time asking me if
> there is any way that we can alert them if they are about to go over
> on their minutes and I hate just telling them to do #MIN all the time
> on their cell phones because I wish there was another way, an easier
> way. Now there seems to be a way with this program. I just downloaded
> the program but I'm having issues with it logging in. Although we are
> doing maintenance on our website (VZW.com) right now which may be the
> problem. I am going to keep it installed and fool around with it for
> the next couple of weeks because this program just came out on
> February 14th of this year. So I know there are going to be some bugs
> for a while until more people start using it and finding the problems
> with it.
>
> I just thought I'd get this out in the open because I think this is an
> excelent program because so many calls into our call center involves
> overages on minutes. I just don't know if this will help or hurt the
> company. I know it could help our call volume therefore give us more
> time to help customers out with other issues.
>