"Drumstick" <no_thanks@you.com> wrote in message
news:MPG.2046889f61dbb55d989735@newsgroups.bellsou th.net...
> In article <1172046787.667620.174520@l53g2000cwa.googlegroups .com>,
> derekleeth@gmail.com says...
>> I am a employee at Verizon Wireless at one of the call center and just
>> came across a site created by a few Cornell University students. It
>> allows customers to download a program that resides in your system
>> tray and alerts you via txt or email that you are at a set amount of
>> minutes that you enter to let you know before you go over on your
>> minutes on your price plan. I have calls all the time asking me if
>> there is any way that we can alert them if they are about to go over
>> on their minutes and I hate just telling them to do #MIN all the time
>> on their cell phones because I wish there was another way, an easier
>> way. Now there seems to be a way with this program. I just downloaded
>> the program but I'm having issues with it logging in. Although we are
>> doing maintenance on our website (VZW.com) right now which may be the
>> problem. I am going to keep it installed and fool around with it for
>> the next couple of weeks because this program just came out on
>> February 14th of this year. So I know there are going to be some bugs
>> for a while until more people start using it and finding the problems
>> with it.
>>
>> I just thought I'd get this out in the open because I think this is an
>> excelent program because so many calls into our call center involves
>> overages on minutes. I just don't know if this will help or hurt the
>> company. I know it could help our call volume therefore give us more
>> time to help customers out with other issues.
>>
>>
> So maybe this is a setup for yet another leech on cell customers?
>
> http://www.dataguardsystems.com/prod...s-minuteguard-
> minute-monitoring-cellularmanager.asp
>
> If so, no thanks.
>
> Drum--

Hmmm...I see what you mean.

Eddie, now in Loveland

"If she says you are too good for her...believe her!!"