Ken wrote:
> Can't remember who but I have learnt to read the terms thoroughly now.
> One company were offering three cashbacks but in the small print said a
> maximum of two cashback claims were allowed under the contract. Is this
> common or just a rogue one off?
>
> Ken
>
>

That's certainly not a retailer that I would deal with on my site. It
looks very much like a rogue site rather than the norm.

To the best of my knowledge, the worst sins of the masses are as follows:

(1) subsequent claims dependent on success of previous claims

(2) original bills only - if a network or the royal mail lose one of
your bills, the duplicate that the network will send you upon request
can often be refused by the retailer.

(3) additional paperwork (claims voucher, despatch note) also required
which isn't always included on despatch and for which you only have a
limited window of opportunity to raise concerns about its absence. For
some retailers, I hold copies of a lot of this paperwork where it is not
specific to your purchase and I'm only too happy to email copies to
anyone who asks.

(4) short claims windows - the worst offenders here only allow 14 days
from the date on the relevant bill for the claim to reach them. Far too
short in my view.

I firmly believe that 2007 will be the year that a lot of these
practices become officially outlawed - Three and Orange have already set
minimum standards for cashback retailers which effectively outlaw some
of the above practices. Retailers who do not fall into line could be
struck off the network's list of approved retailers and also placed on a
"do not deal" list with the distributors to prevent them sourcing
network-supplied product via indirect means.

HtH
Reestit Mutton
--
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history
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