Schrodinger wrote:

>
>
> Why you still list phones2udirect on your site, I don't know. There are
> countless complaints on online forums about them, including several that
> have had to resort to small claims to recover their cashbacks.
>
>
> http://forums.moneysavingexpert.com/....html?t=262386
>
> http://forum.niftylist.co.uk/index.p...54%3btopicseen
>
> etc. etc.
>
>

Hi Schrodinger,

A valid point, and one that I expected would eventually come up.

This is a difficult one for me to call. However, I have absolutely no
problem in publicly explaining my current position on this as I am
nothing if not honest.

It is true to say that I have received complaints about Phones2U from
users of my site. However, I currently have an open dialogue with the MD
of Phones2U and he has assured me that he will deal appropriately with
all complaints that I receive from the users of my site. I am actively
testing that assurance and, in order for this route of redress to remain
effective, I feel I need to adopt the stick and carrot approach whereby
their continued coverage on my site is contingent upon:

(a) the level of complaints not increasing.

(b) all complaints that I deem to be valid being dealt with
appropriately and in a timely fashion.

To the best of my knowledge, he has thus far been true to his word.
However, it has to be said that it would be far preferable if there
weren't complaints to have to resolve in this manner in the first place.

Of course, should the volume of complaints increase dramatically or the
route of redress lose its effectiveness, it would be the work of a
moment for me to remove all their deals from my site and I would have no
hesitation in doing so.

HtH
Reestit Mutton
--
The UK's only 12 months free line rental listing with a built-in price
history
http://www.reestitmutton.co.uk/MOBIL...?query=12mfree