On 5 Mar, 20:12, Jon <s...@jonparker.plus.com> wrote:
> kevin.tomlin...@gmail.com declared for all the world to hear...
>
> > How binding is an Orange contract?
>
> About as binding as they come!
>
> > after my last renewal I didn't sign anything
>
> Not always necessary.
>
> > - Orange couldn't change it as mobiles.co.uk initiated the contract
> > (?) and told me to speak to them
>
> Correct. They have failed to request your tariff change and it's down to
> them to fix it.
>
> > - Had a couple of back and forths with mobiles who said that instead
> > of dolphin Orange were giving me a =A32 line rental discount every
> > month.
>
> mobiles.co.uk would have selected that from a drop down list on the web-
> based upgrade system. It is them who have cocked it up, not Orange.
>
> > After looking at my bill more closely, this was indeed the case
> > - although I was never informed nor agreed to it. They also suggested
> > that orange didn't offer the dolphin upgrade for everyday 50.
>
> That is a lie.
>
> > - Mobiles.co.uk promised to get it fixed but - surprise - never did
> > and I gave up chasing them.
>
> Trading standards? It's easily fixed. Hassle them to call their dealer
> manager, dealer manager calls Orange, query goes to the RMA team who can
> pretty much connect anything to anything.
>
> > I've put up with it for a few months but my monthly bills are now
> > double what they would be if I were on the dolphin plan as I'd
> > originally 'purchased' so I'm a bit tired.
>
> > I'm basically wondering where I stand with Orange?
>
> Orange have done nothing wrong. Your beef is with mobiles.co.uk. Get
> shitty with them.
>
> > I didn't sign a bit of paper for this new contract
>
> You don't need to. Acceptance and use of the phone is enough. The fact
> that mobiles.co.uk have cocked up your tariff change is for them to sort
> out.
>
> > I don't understand why Orange are refusing to
> > help as all contact I have is with orange, not mobiles.co.uk.
>
> But mobiles.co.uk are the dealer, and at the point of connection/upgrade
> the dealer is able to instruct Orange in certain things that are only
> do-able at the point of connection/upgrade.
>
> > So..I either want to -
>
> > - hit orange with a stick and get them to switch me to dolphin for no
> > kindof fee or contract extension (if there was a moderate fee involved
> > I would also consider this but that's not the ideal solution)
>
> mobile.co.uk need to do the beating for you. It's their error, not
> Orange's, but for Orange to fix it mobile.co.uk will have to admit their
> mistake.
>
> > - Bin them and go elsewhere
>
> You will not be allowed to cancel your contract over this.
>
> > I'm no legal or phone industry expert so...what are my chances /
> > options in this situation?
>
> mobiles.co.uk are 100% responsible. Persue them.
>
> > Thanks for any help...even if it's just to confirm how stupid I am.
>
> You are not stupid. mobiles.co.uk have clicked the wrong radio button on
> a website, and because they have about as much regard for customer
> satisfaction as many other distance sellers they don't take as much care
> when doing stuff.
> --
> Regards
> Jon

Jon - I think the point here is that Orange are taking this guys money
but they don't want to help - Even though they can.

I know what you are saying but at the end of the day, Mobiles.co.uk
are an ORANGE reseller and the 'contract' is with Orange, not
mobiles.co.uk.

Why can't Orange just change the poor guys tariff?