matt.bowden1@gmail.com declared for all the world to hear...
> Jon - I think the point here is that Orange are taking this guys money
> but they don't want to help - Even though they can.

They can, but only on the instruction of the dealer. They would have to
admit their mistake for anything to happen, otherwise it could easily be
the customer trying to put one over on Orange.

> Why can't Orange just change the poor guys tariff?

Because the tariff he requested can only be applied for at the point of
connection/upgrade.
--
Regards
Jon