gridlock@gmail.com declared for all the world to hear...
> > mobiles.co.ukwould have selected that from a drop down list on the web-
> > based upgrade system. It is them who have cocked it up, not Orange.

> FYI ED50 causes PAYMUP7 errors on Enable all the time, necessitating a
> phone call.

FYI no it doesn't. I've done dozens. I also trust that you are reporting
such errors to the helpdesk?

> There is a dealer manager involved, and this is where the holdup is. I
> have emailed Kevin separately regarding this matter.

Then he should know what to do. The RMA team within Orange can make the
necessary tweaks.

> Thanks for your review of mobiles.co.uk's customer service. Have you
> ever used them?

Not personally, no. Seems clear to me that on this occasion they (you?)
have failed the customer.
--
Regards
Jon