Just a quick update..

I had an email from mobiles.co.uk (to the address my newsgroup post
contained..*not* the email they should have on file for me) offering
their apologies and informing me that my tariff is now correct.

I assume this is a direct result of Mr Gridlocks intervention in this
thread - in which case, thank you very much.

I should probably add that I could probably have chased mobiles.co.uk
more than I did (although I was fobbed off twice..once with an 'orange
manager is on holiday' ) and then just didn't hear from them. This
could have just been a legitimate mistake / mixup / delay.

Instead I figured I would be better off chasing Orange - as far as I'm
concerned, my contract is with them. All other products / services
I've purchased through a reseller have always resulted in me being
billed directly by the reseller with little or no direct contact with
the 'parent' organisation. Why Mobile companies should be different
I'm not sure.

It still baffles me that Orange would not help me. As has been
suggested, yes, I could have been a rogue customer trying a fast one -
but if any of the Orange reps I spoke to spent 5 minutes looking at
the details they'd find that I was phoning within a one month billing
cycle after an upgrade and that the tariff I was requesting would not
have cost me anymore money to upgrade to than the tariff they had kept
me on - therefore not much to defraud. Added to that the fact that
they have been *dying* to get me off Everyday 50 for a long time now I
was bemused that all of a sudden they would be unco-operative. At the
very least they could have taken it upon themselves to contact
mobiles.co.uk on my behalf and sort things out. Adding to this the
fact I've been diligently paying them monthly for the past 7/8 years I
figured I might qualify for some kindof 'customer loyalty' flag and be
cut a break.

>From some of the responses here it would seem that my logic is flawed
(when it comes to the uk mobile market anyway) although some people
have the same thoughts as me.

Thanks everyone for your help (Mr Gridlock), comments and explanations
of how the industry *actually* works rather than how I want it to
work

The outcome has been a bit surprising, but pleasant. I certainly
wasn't expecting it when I posted!

Thanks again, this thread has made interesting reading for me.

Kev