> It still baffles me that Orange would not help me. As has been
> suggested, yes, I could have been a rogue customer trying a fast one -
> but if any of the Orange reps I spoke to spent 5 minutes looking at
> the details they'd find that I was phoning within a one month billing
> cycle after an upgrade and that the tariff I was requesting would not
> have cost me anymore money to upgrade to than the tariff they had kept
> me on - therefore not much to defraud. Added to that the fact that
> they have been *dying* to get me off Everyday 50 for a long time now I
> was bemused that all of a sudden they would be unco-operative. At the
> very least they could have taken it upon themselves to contact
> mobiles.co.uk on my behalf and sort things out. Adding to this the
> fact I've been diligently paying them monthly for the past 7/8 years I
> figured I might qualify for some kindof 'customer loyalty' flag and be
> cut a break.

This was the point I was trying to make previously but Jon had his
corporate hat on. At the end of the day, you are paying Orange for a
service but I would argue that no service has been given. Orange are
quite happy to take your money (for the best part of 8 years as you
said) but do not want to help you when you need it.

There are plenty of threads on this forum that have said similar
things so it's not just a one off and quite a few of my friends and
colleagues have had similar experiences with Orange. They used to be
great which is why I stayed with them but as soon as my contract is
up, me and my £90 a month will be off!