matt.bowden1@gmail.com declared for all the world to hear...
> This was the point I was trying to make previously but Jon had his
> corporate hat on.

I don't own any headwear of any description!

> At the end of the day, you are paying Orange for a
> service but I would argue that no service has been given. Orange are
> quite happy to take your money (for the best part of 8 years as you
> said) but do not want to help you when you need it.

Changing stuff around like that can have significant financial
implications for the dealer, so any instructions to change things which
are to do with an upgrade/connection *have* to come from the upgrading
dealer.
--
Regards
Jon