Did anyone see yesterday's edition of "Watchdog" on BBC1..? Very
interesting I thought, the guy from BT in particular was squirming rather
a lot..!

They have put up a standard letter at
http://www.bbc.co.uk/consumer/tv_and..._letters.shtml
(long link may wrap in which case use http://preview.tinyurl.com/yvodxj

The letter is in RTF format (don't forget to remove the list of company
addresses before you print it..!)

Ivor