On Wed, 14 Mar 2007 21:33:55 -0400, Mary <zzz@zzz.com> wrote:

>On Wed, 14 Mar 2007 14:10:47 GMT, karlkrandall@sbcglobal.net wrote:
>
>>Finally worked my way up to a Vice President; and got satisfaction for
>>Cingular sending txt message SPAM to an account that had txt messaging
>>deactivated.
>>
>>They went through many interatiions.
>>
>>First the CSRs said it was an Administrative Message
>>
>>Then the head of the "Office of the President" said it was a Marketing
>>Message.
>>
>>Today the VP called it an accident..
>>
>
>Do you honestly think that "the VP" called you? For that matter do you
>think that any VP of the company called you about a single text
>message?
>
>What you got was an intelligent customer service rep. who realized
>just by saying he/she was a VP and saying something was an accident
>would satisfy you and get you off the line.
>
>Now I have some ocean front property for sale in South Dakota - any
>takers? <GRIN>
>


Nope it was the Vice President. No CSR has the authority to do what he
did.