karlkrandall@sbcglobal.net wrote in news:7h9hv25q1dailp1s87tvcdr1cje77a12a0
@4ax.com:

> On Wed, 14 Mar 2007 21:33:55 -0400, Mary <zzz@zzz.com> wrote:
>
>>On Wed, 14 Mar 2007 14:10:47 GMT, karlkrandall@sbcglobal.net wrote:
>>
>>>Finally worked my way up to a Vice President; and got satisfaction for
>>>Cingular sending txt message SPAM to an account that had txt messaging
>>>deactivated.
>>>
>>>They went through many interatiions.
>>>
>>>First the CSRs said it was an Administrative Message
>>>
>>>Then the head of the "Office of the President" said it was a Marketing
>>>Message.
>>>
>>>Today the VP called it an accident..
>>>
>>
>>Do you honestly think that "the VP" called you? For that matter do you
>>think that any VP of the company called you about a single text
>>message?
>>
>>What you got was an intelligent customer service rep. who realized
>>just by saying he/she was a VP and saying something was an accident
>>would satisfy you and get you off the line.
>>
>>Now I have some ocean front property for sale in South Dakota - any
>>takers? <GRIN>
>>
>
>
> Nope it was the Vice President. No CSR has the authority to do what he
> did.

Not true- they all have the ability to issue nuisance credits.