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Old 03-15-2007, 11:03 AM
Paul Harris
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Default Re: Form letter for direct debit surcharge complaints

In message <55sh96F26c6eaU1@mid.individual.net>, Roger Mills
<watt.tyler@googlemail.com> writes
>
>I can't honestly see what all the fuss is about!
>

Well for a start not everyone has a Bank account but let's look at the
how fair the charge really is.

The cost to BT or anyone else collecting a payment by anything other
than DD is probably in the order of fifty pence to a pound so why should
they be allowed to get away with charging their customers more than it
costs?

The charge does not reflect the cost of processing the payment and is
therefore a penalty charge which will just contribute additional profit
to their bottom line. They provide a service which has a cost, people
use that service and are willing to pay for it. Those customers should
be given the option to pay in a number of ways without having to incur
additional costs because they do not wish to pay by DD.

You may think it is reasonable that they should profit from this but
many don't agree and think that if there is a charge it should reflect
the real cost of processing the transaction and not be used as a means
of making additional profits.

--
Paul Harris

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