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Old 03-15-2007, 01:10 PM
Paul Harris
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Default Re: Form letter for direct debit surcharge complaints

In message <55smleF25vdofU1@mid.individual.net>, Roger Mills
<watt.tyler@googlemail.com> writes
>Why should *I* pay for *your* refusal to pay be DD?


You shouldn't.

>Let's be clear about this. If BT are prevented from giving a DD discount,
>the price for DD payers will go *up* - it won't come down for non-DD payers.


They are not giving a DD discount, they are charging those who do not
pay by DD an additional charge. The problem is that the charge is not
relative to the cost of collection. If BT charged an additional sum
that reflected the processing cost, say 50p, then they would have no
case to answer. Charging £4.50 is profiteering and is a penalty charge
which in my opinion is illegal. It will be interesting to see if they
get away with it but my gut feel is that they won't.
--
Paul Harris

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