On Thu, 15 Mar 2007 12:42:34 GMT, karlkrandall@sbcglobal.net wrote in
<bkfiv2hsig0o5gut7vvdj6t7e30tbbbsud@4ax.com>:

> 611 CSRs have little authority and thus a high turnover since
>that leads to a high level of frustration...

From my experience in running tech support operations I can tell you
this is nothing unique to Cingular -- call center reps have high
turnover throughout this and other industries, with stress from
difficult or even abusive callers being the single biggest cause.
It's a thankless job.

Call centers are often outsourced out of the USA not only because of
lower cost, but also because people in other countries are more willing
to put up with stress from callers due in part to being more grateful
for the employment.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>