"Paul Harris" <nospam@127.0.0.1> wrote in message
news:bxE$WFzJoR+FFwOs@zen50073.zen.co.uk...
> In message <55sh96F26c6eaU1@mid.individual.net>, Roger Mills
> <watt.tyler@googlemail.com> writes
>>
>>I can't honestly see what all the fuss is about!
>>
> Well for a start not everyone has a Bank account but let's look at the how
> fair the charge really is.
>
> The cost to BT or anyone else collecting a payment by anything other than
> DD is probably in the order of fifty pence to a pound so why should they
> be allowed to get away with charging their customers more than it costs?
>
> The charge does not reflect the cost of processing the payment and is
> therefore a penalty charge which will just contribute additional profit to
> their bottom line. They provide a service which has a cost, people use
> that service and are willing to pay for it. Those customers should be
> given the option to pay in a number of ways without having to incur
> additional costs because they do not wish to pay by DD.
>
> You may think it is reasonable that they should profit from this but many
> don't agree and think that if there is a charge it should reflect the real
> cost of processing the transaction and not be used as a means of making
> additional profits.
>
> --
> Paul Harris

Well said Paul,

What some people don't get is that BT used to give a discount for direct
debit payments now they have changed that to an additional cost if you don't
use direct debit.

We chose not to take advantage of the discount for direct debit but now we
are being charged for paying or bill on time through another method.

Do you think this charge will stay at £4.50 because I don't, that's why the
change from a discount to a charge.

Now I may monthly, yes that's 12 times a year but those who pay quarterly
pay four times a year, so if the £4.50 is what it costs them why do I pay
the same yearly as the people who pay quarterly.

Something is wrong, either the quarterly payment people are paying to much
or the monthly people are paying to less. But I think we are all paying
more than it costs.

So where is the logic, why doe sit cost less to make the same payment
monthly than it does quarterly?

Mind you this is BT we are typing about.