Re: Form letter for direct debit surcharge complaints In an earlier contribution to this discussion,
It's Me <spam@spam.spam> wrote:
>
> What some people don't get is that BT used to give a discount for
> direct debit payments now they have changed that to an additional
> cost if you don't use direct debit.
>
I'm sorry, but the subtlety of that is lost on me! For a long time BT have
charged DD payers less than non-DD payers. They will *still* be doing that.
What's the difference? Does it really matter whether you call it a DD
discount or a non-DD surcharge - the effect is *exactly* the same.
So, given that this is a long-standing arrangement, why has it suddenly
become an issue?
--
Cheers,
Roger
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