On Thu, 15 Mar 2007 19:02:21 -0500, Scott <how.do@you.do> wrote:

>
>karlkrandall@sbcglobal.net wrote in
>news:bkfiv2hsig0o5gut7vvdj6t7e30tbbbsud@4ax.com :
>
>>
>> 611 CSRs have little authority and thus a high turnover since
>> that leads to a high level of frustration; although the Kansas Call
>> Center did confirm to me they have loosely enforced 10 minute handle
>> time guides, as opposed to the 6 minute strictly enforced handle time
>> limits at Sprint I used to experience.
>>
>
>I see you don't have any new material, so you're forced to simply alter
>your old lies.


Calling Sprint nasty policies against their Customers and CSRs a lie
does not make it so. Just Google it and see
its true. I dont know why a Sprint apologist is hanging out
in a Cingular group, other than to spread misinformation.

Just spoke to a colleague today who experienced Sprint's Worst
customert service. She went on a Caribbean cruise, but before going
she was assured by the CSR she could use her phone with no roaming
charge. Sprint CSRs with their short handle times tell you what you
want to hear to get you off the phone quickly.

Anyway she came home to a $450 phone bill.