karlkrandall@sbcglobal.net wrote in news:5onjv29uesiudmo600dnphc9ngmmm2m7q1
@4ax.com:

> On Thu, 15 Mar 2007 19:02:21 -0500, Scott <how.do@you.do> wrote:
>
>>
>>karlkrandall@sbcglobal.net wrote in
>>news:bkfiv2hsig0o5gut7vvdj6t7e30tbbbsud@4ax.co m:
>>
>>>
>>> 611 CSRs have little authority and thus a high turnover since
>>> that leads to a high level of frustration; although the Kansas Call
>>> Center did confirm to me they have loosely enforced 10 minute handle
>>> time guides, as opposed to the 6 minute strictly enforced handle time
>>> limits at Sprint I used to experience.
>>>
>>
>>I see you don't have any new material, so you're forced to simply alter
>>your old lies.
>
>
> Calling Sprint nasty policies against their Customers and CSRs a lie
> does not make it so. Just Google it and see
> its true. I dont know why a Sprint apologist is hanging out
> in a Cingular group, other than to spread misinformation.


Where was the misinformation in my post, Phillipe? Why did you decide to
surgically remove everything else that I wrote? Could it be that it hit a
little too close to home and provided more fact than the sum total of your
posts on the subject?

>
> Just spoke to a colleague today who experienced Sprint's Worst
> customert service. She went on a Caribbean cruise, but before going
> she was assured by the CSR she could use her phone with no roaming
> charge. Sprint CSRs with their short handle times tell you what you
> want to hear to get you off the phone quickly.
>
Wow- now I understand why my burger was so expensive today. I didn't
realize that the fry girl at McDonalds made enough to go on a cruise.