On Tue, 13 Mar 2007 01:48:37 GMT, John Navas
<spamfilter1@navasgroup.com> wrote:

>On Mon, 12 Mar 2007 19:03:04 -0500, karlkrandall@sbcglobal.net wrote in
><eeqbv2togh38ub9q4t974bv9fb3kn8ic4k@4ax.com>:
>
>>Has Cingular been laying off or just not replacing the churn in their
>>CSR staff ?
>>
>>In calling in today to confirm blocking of all txt messages to my
>>account, it never took less than 10 minutes to get to a CSR.
>>
>>I know this never happens to NAVAS.
>
>I just called 611 three times, and my wait times averaged about
>4-1/2 minutes.

That must be why the hold times are so long -- John calling when he
has no real issue that he needs to speak to a CSR about.