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Old 03-16-2007, 10:02 AM
Roger Mills
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Default Re: Form letter for direct debit surcharge complaints

In an earlier contribution to this discussion,
It's Me <spam@spam.spam> wrote:

>>
>> Lets get it straight that this is not a new charge.
>>

>
> Yes it is, I was not charged before for using non direct debit.
>
> DD customers had a discount now they dont.
>
> I know the payment still gives them a discount but the wording is
> they dont.



OK, so the *wording* has changed but the *effect* hasn't. You *were* charged
more for not using DD because you didn't get the DD discount.

So, on what grounds are you beefing about a small *wording* change?
--
Cheers,
Roger
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