In an earlier contribution to this discussion,
usenetuser@hotmail.co.uk <usenetuser@hotmail.co.uk> wrote:

>
> The Trading Standards Institute state this in a statement to BBC
> Watchdog.
> http://www.bbc.co.uk/consumer/tv_and...20070314.shtml
>

That makes very interesting reading!

Trading Standards seem to be running with the hare and hunting with the
hounds! On the one hand, they are objecting to non-DD surcharges as unfair
and disadvantaging certain sections of society - and on the the other hand
they go to great lengths to explain that these charges are lawful, as long
as information is provided to consumers in the right form.

Either way, little will happen unless the law is changed - or unless
sufficient BT customers vote with their feet, but that seems less likely
than Lloyds TSB's recent episode over foreign call centres.
--
Cheers,
Roger
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