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  #1 (permalink)  
Old 04-05-2011, 08:03 AM
isw
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Default Rebooting a cellphone?

Today, an AT&T rep told me "It's necessary to reboot your phone
regularly to keep it working properly." He said that should be done
"every day".

I asked, but he could provide no justification other than "Well, I work
for AT&T and I've been doing it for years."

Is he right? If he is (which, frankly, I doubt), what would be the
technical justification for it?

(I had called to complain about them taking six hours to deliver a text
message in the middle of the night. He said my phone might have been
turned off. I said it hadn't been off for weeks. That's when he told me
about the need for regular reboots.)

Isaac

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  #2 (permalink)  
Old 04-05-2011, 11:46 AM
nospam
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Default Re: Rebooting a cellphone?

In article <isw-C0C404.00034805042011@[216.168.3.50]>, isw
<isw@witzend.com> wrote:

> Today, an AT&T rep told me "It's necessary to reboot your phone
> regularly to keep it working properly." He said that should be done
> "every day".


he's an idiot.

> I asked, but he could provide no justification other than "Well, I work
> for AT&T and I've been doing it for years."


that should tell you something right there.

> Is he right? If he is (which, frankly, I doubt), what would be the
> technical justification for it?


the only reason is a buggy phone.

> (I had called to complain about them taking six hours to deliver a text
> message in the middle of the night. He said my phone might have been
> turned off. I said it hadn't been off for weeks. That's when he told me
> about the need for regular reboots.)


did you ask him how a phone that's off would have received the text
message?

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  #3 (permalink)  
Old 04-05-2011, 06:11 PM
isw
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Posts: n/a
Default Re: Rebooting a cellphone?

In article <050420110546075385%nospam@nospam.invalid>,
nospam <nospam@nospam.invalid> wrote:

> In article <isw-C0C404.00034805042011@[216.168.3.50]>, isw
> <isw@witzend.com> wrote:
>
> > Today, an AT&T rep told me "It's necessary to reboot your phone
> > regularly to keep it working properly." He said that should be done
> > "every day".

>
> he's an idiot.
>
> > I asked, but he could provide no justification other than "Well, I work
> > for AT&T and I've been doing it for years."

>
> that should tell you something right there.
>
> > Is he right? If he is (which, frankly, I doubt), what would be the
> > technical justification for it?

>
> the only reason is a buggy phone.
>
> > (I had called to complain about them taking six hours to deliver a text
> > message in the middle of the night. He said my phone might have been
> > turned off. I said it hadn't been off for weeks. That's when he told me
> > about the need for regular reboots.)

>
> did you ask him how a phone that's off would have received the text
> message?


No. He *was* an idiot, and an abrasive one to boot. He was trying to
shove AT&T's failure off onto me/my phone. I can understand a bit of
network congestion delaying a text at, say, peak traffic time, where
everybody is texting while driving, but not after midnight. And not for
six hours. He denied that AT&T had the capability to store the message
for that period of time, but was unable to give any explanation of just
where it *was* between "Sent" and "Received".

Isaac

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  #4 (permalink)  
Old 04-06-2011, 03:49 AM
tlvp
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Posts: n/a
Default Re: Rebooting a cellphone?

On Tue, 05 Apr 2011 03:03:48 -0400, isw <isw@witzend.com> wrote:

> Today, an AT&T rep told me "It's necessary to reboot your phone
> regularly to keep it working properly." He said that should be done
> "every day".
>
> I asked, but he could provide no justification other than "Well, I work
> for AT&T and I've been doing it for years."
>
> Is he right? If he is (which, frankly, I doubt), what would be the
> technical justification for it?
>
> (I had called to complain about them taking six hours to deliver a text
> message in the middle of the night. He said my phone might have been
> turned off. I said it hadn't been off for weeks. That's when he told me
> about the need for regular reboots.)
>
> Isaac


Lots of Customer Care folks make similar claims. The closest thing to any
"basis in fact" that I can find for them is that, when (intermittently) I
can't raise a GPRS data connection for my Opera Mini browser, switching off
the phone and then switching it on again a minute later somehow "refreshes"
its connection with the Home Location Registry database, and I can then get
a proper GPRS connection again for the Opera Mini browser.

But this problem arises at most once every other month :-) -- and the
associated solution has worked flawlessly every time (except when my cellular
provider's GPRS service was down system-wide :-{ ).

Oh yes -- one other event: an older Nokia I keep just because of its
Contacts content -- recently grew flaky in its R/W behavior ... and then
its keys quit functioning. Only thing to do: shake the battery out of the
handset, wait a minute, put the battery back in, and watch how the (now
freshly rebooted) handset now was "as good as new" again. [Evidently, the
Nokia counterpart of "Windows Rot" had set in, and the system needed a
fresh restart.]

HTH. Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP

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  #5 (permalink)  
Old 04-06-2011, 07:57 PM
mikeyhsd
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Posts: n/a
Default Re: Rebooting a cellphone?

standard comment on rebooting for all carriers I have heard of.

refreshes memory. removes frag of memory.
and refreshes all network operation.

no big thing, just power off for a minute then power back on.



mikeyshd





"isw" <isw@witzend.com> wrote in message news:isw-C0C404.00034805042011@[216.168.3.50]...
Today, an AT&T rep told me "It's necessary to reboot your phone
regularly to keep it working properly." He said that should be done
"every day".

I asked, but he could provide no justification other than "Well, I work
for AT&T and I've been doing it for years."

Is he right? If he is (which, frankly, I doubt), what would be the
technical justification for it?

(I had called to complain about them taking six hours to deliver a text
message in the middle of the night. He said my phone might have been
turned off. I said it hadn't been off for weeks. That's when he told me
about the need for regular reboots.)

Isaac

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  #6 (permalink)  
Old 04-07-2011, 11:14 AM
Carl
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Posts: n/a
Default Re: Rebooting a cellphone?

isw wrote:
> Today, an AT&T rep told me "It's necessary to reboot your phone
> regularly to keep it working properly." He said that should be done
> "every day".
>
> I asked, but he could provide no justification other than "Well, I
> work for AT&T and I've been doing it for years."
>
> Is he right? If he is (which, frankly, I doubt), what would be the
> technical justification for it?
>
> (I had called to complain about them taking six hours to deliver a
> text message in the middle of the night. He said my phone might have
> been turned off. I said it hadn't been off for weeks. That's when he
> told me about the need for regular reboots.)
>
> Isaac
>

You might want to read this "Cellutips" article
http://www.cellutips.com/sometimes-e...ires-a-reboot/

or this "eHow" post http://www.ehow.com/how_4492367_reset-cell-phone.html

There is other information and opinion of this type to be found on the
internet. Try a google search.

My experience suggests that, as cell phones become more sophisticated and
more like mini-computers, memory registers need to cleared periodically,
just like I occasionally have to restart my desktop to get it back to
working right.

My Blackberry phones needed to have the battery pulled regularly. Both my
Droid and my iPhone appear to need periodic "re-boots". The iPhone/iPad even
has a method built into them for re-booting: you hold down the power button
and Menu button at the same time. If it didn't require this, I doubt they
would have provided for it.



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  #7 (permalink)  
Old 04-07-2011, 05:54 PM
isw
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Posts: n/a
Default Re: Rebooting a cellphone?

In article <4d9d8e77$0$29290$607ed4bc@cv.net>,
"Carl" <crothman@NOSPAMoptonline.net> wrote:

> isw wrote:
> > Today, an AT&T rep told me "It's necessary to reboot your phone
> > regularly to keep it working properly." He said that should be done
> > "every day".
> >
> > I asked, but he could provide no justification other than "Well, I
> > work for AT&T and I've been doing it for years."
> >
> > Is he right? If he is (which, frankly, I doubt), what would be the
> > technical justification for it?
> >
> > (I had called to complain about them taking six hours to deliver a
> > text message in the middle of the night. He said my phone might have
> > been turned off. I said it hadn't been off for weeks. That's when he
> > told me about the need for regular reboots.)
> >
> > Isaac
> >

> You might want to read this "Cellutips" article
> http://www.cellutips.com/sometimes-e...ires-a-reboot/
>
> or this "eHow" post http://www.ehow.com/how_4492367_reset-cell-phone.html
>
> There is other information and opinion of this type to be found on the
> internet. Try a google search.


Both those articles are just like the AT&T guy -- that is to say, all
rumor and no real fact -- "I tried it and it worked!" is just not an
acceptable explanation. For starters, cellphones use so many different
hardware platforms, and so many different operating systems, that it
makes no sense at all that there would be this one thing common to all
of them -- that every one of them is so poorly implemented that they all
need periodic rebooting.

> My experience suggests that, as cell phones become more sophisticated and
> more like mini-computers, memory registers need to cleared periodically,
> just like I occasionally have to restart my desktop to get it back to
> working right.


My experience, which is exclusively with non-Windows computers, is just
the opposite. Running 24x7 for months on end is the norm, not the
exception. So if it is true that some cellphones can, indeed, benefit
from regular reboots, I'd have to say that represents an area for
improvement.

Isaac

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  #8 (permalink)  
Old 04-07-2011, 06:14 PM
Matt Simpson
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Posts: n/a
Default Re: Rebooting a cellphone?

In article <isw-228DBA.10110905042011@[216.168.3.50]>,
isw <isw@witzend.com> wrote:

> I can understand a bit of
> network congestion delaying a text at, say, peak traffic time, where
> everybody is texting while driving, but not after midnight. And not for
> six hours. He denied that AT&T had the capability to store the message
> for that period of time, but was unable to give any explanation of just
> where it *was* between "Sent" and "Received".


What if your phone HAD been off, as he suggested? If AT&T couldn't
store the message until you (allegedly) turned it back on, you never
would have gotten it. So he's basically contradicting his own argument.

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  #9 (permalink)  
Old 04-07-2011, 08:09 PM
Todd Allcock
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Posts: n/a
Default Re: Rebooting a cellphone?

At 07 Apr 2011 09:54:28 -0700 isw wrote:
> In article <4d9d8e77$0$29290$607ed4bc@cv.net>,
> "Carl" <crothman@NOSPAMoptonline.net> wrote:
>
> > You might want to read this "Cellutips" article
> > http://www.cellutips.com/sometimes-e...ne-requires-a-

reboot/
> >
> > or this "eHow" post http://www.ehow.com/how_4492367_reset-cell-

phone.html
> >
> > There is other information and opinion of this type to be found on

the
> > internet. Try a google search.

>
> Both those articles are just like the AT&T guy -- that is to say, all
> rumor and no real fact -- "I tried it and it worked!" is just not an
> acceptable explanation. For starters, cellphones use so many different
> hardware platforms, and so many different operating systems, that it
> makes no sense at all that there would be this one thing common to all
> of them -- that every one of them is so poorly implemented that they

all
> need periodic rebooting.


At least with smartphones, I've found that to be the case!

>
> > My experience suggests that, as cell phones become more sophisticated

and
> > more like mini-computers, memory registers need to cleared

periodically,
> > just like I occasionally have to restart my desktop to get it back to
> > working right.

>
> My experience, which is exclusively with non-Windows computers, is just
> the opposite. Running 24x7 for months on end is the norm, not the
> exception. So if it is true that some cellphones can, indeed, benefit
> from regular reboots, I'd have to say that represents an area for
> improvement.


It does. The more stable smartphone OSes (Blackberry, iOS, Symbian) seem
to require less frequent rebooting (once every few weeks, perhaps if not
longer) where the less stable (Windows Mobile, Windows Phone 7, Android)
require it more often (every few days or weekly.) Some individual phones
are worse than others. I had a T-Mobile HTC phone running Windows Mobile
that I had to reboot once a day or more when I first bought it until HTC
released new firmware to fix it. It leaked memory something fierce, and
apps would eventually refuse to open with "out of memory" errors until
rebooted, even if I closed all apps prior to trying to launch another
one.

I'm not suggesting that all phones HAVE to be rebooted, but there are
certainly benefits (faster, more stable operation) if you do.

In any case, that certainly wasn't the problem in your specific instance-
the support guy was just playing the "reboot" card to get rid of you. In
my experience, very rarely, but every now and then text messages are
mysteriously delayed for who-knows-what reason. (The few times it's
happened to me over the years, the delayed texts originated from another
carrier, so I don't even know if it was my carrier or theirs that was to
blame.) The "reboot" answer allows the carrier's support guy to blame
someone (your phone manufacturer) other than his own company, and most
people want SOME answer other than "that just happens sometimes. Beats
me why..."



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  #10 (permalink)  
Old 04-13-2011, 02:03 AM
Larry Mobile
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Posts: n/a
Default Re: Rebooting a cellphone?

isw <isw@witzend.com> wrote in news:isw-C0C404.00034805042011@
[216.168.3.50]:

> Today, an AT&T rep told me "It's necessary to reboot your phone
> regularly to keep it working properly." He said that should be done
> "every day".
>


I rebooted mine when I switched from Alltel to Pageplus......

No, wait, that's a lie. It rebooted 3 years ago when I bought it a new
Chinese battery from Shenzhen, direct, for $3.99 with free shipping.

Motorola ROKR Z6m, still Alltel software, Pageplus MVNO $80/year for 2000
minutes, minus the $6 the 50c/month deducts in a year.

3.7c/min with Callingmart.com discounts.....(c;]

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  #11 (permalink)  
Old 04-18-2011, 01:01 PM
sCellphone
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Posts: n/a
Default Re: Rebooting a cellphone?


Hope ur rebooting helped u..
its a great thing to do...
thanks for sharing a great informative post..
thanks..........




--
sCellphone

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  #12 (permalink)  
Old 04-19-2011, 02:40 AM
DevilsPGD
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Posts: n/a
Default Re: Rebooting a cellphone?

In message <sCellphone.7f1f141@cellbanter.com> someone claiming to be
sCellphone <sCellphone.7f1f141@cellbanter.com> typed:

>Hope ur rebooting helped u..


Hope you are rebooting helped you? What does that even mean?

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  #13 (permalink)  
Old 04-20-2011, 04:11 AM
Anthony Guzzi
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Posts: n/a
Default Re: Rebooting a cellphone?

On 4/18/2011 6:40 PM, DevilsPGD wrote:
> In message<sCellphone.7f1f141@cellbanter.com> someone claiming to be
> sCellphone<sCellphone.7f1f141@cellbanter.com> typed:
>
>> Hope ur rebooting helped u..

>
> Hope you are rebooting helped you? What does that even mean?



Have you ever heard of Engrish? Google it and I think you'll get the
idea...


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