How to get out of your SPRINT contract, no charge.
SPRINT would prefer its customers to be docile and never complain, but
if you do too much they'll now just cancel you.
So if you want to get out of your contract, NO PENALTY, FOR FREE;
like suppose you want to get an iPhone and go with AT&T,
just call in everyday and complain about your bill, and soon they'll
cancel you without penalty.
>
>
> SPRINT would prefer its customers to be docile and never complain, but
> if you do too much they'll now just cancel you.
>
> So if you want to get out of your contract, NO PENALTY, FOR FREE;
> like suppose you want to get an iPhone and go with AT&T,
> just call in everyday and complain about your bill, and soon they'll
> cancel you without penalty.
>
> http://online.wsj.com/article_email/...lMyQjAxMDE3ODA
> zODcwNjgzWj.html
>
Nice try, Phil- they have already said that it was a one-time program
involving less than 2,000 of their customers who were being very
unrealistic in their expectations and calling hundreds of times a month
long after their issue had been resolved. There are no plans to continue
the program and going forward, all penalties will apply. You need to
research this crap before you post it,
IOW- you would have been the first one to go back in the day, troll.
>SPRINT would prefer its customers to be docile and never complain, but
>if you do too much they'll now just cancel you.
I read about that a while ago. You'd have to complain a LOT (almost
once a day) to get them to consider dropping you and even then, if
they get an increased number of people complaining since this article
was posted, Sprint may revise the contract so after a certain number
of calls, they would start charging you to complain. Or set up an
automatic 800 line to filter choronic complainer so they'd end up on a
3 or 4 hours waiting while less frequent complainer get the prefered
treatment.
Knowing Sprint and its crap service, they would probably charge for
excessive "frivilous" complainr and still end up collecting more from
whiners who gets dropped than what the outstanding contract is worth.
The article only mentions the customer don't get charged with early
termination fee but they could still be charged for the phone if the
phone was at a discount or free with contract. So beware if you had
bought a new $500 smart phone and decided you want to get out of the
existing contract by calling everytime something happens.
Re: How to get out of your SPRINT contract, no charge.
In article <k9adnfZ7Lvz4VQ_bnZ2dnUVZ_sfinZ2d@adelphia.com>,
Scott <how.do@you.do> wrote:
> Nice try, Phil- they have already said that it was a one-time program
> involving less than 2,000 of their customers who were being very
> unrealistic in their expectations
How is it unrealistic to expect that your bill does not contain $10
overcharges?
> and calling hundreds of times a month long after their issue had been
> resolved. There are no plans to continue
Refunding part of the overcharge is not resolving the issue.
> In article <k9adnfZ7Lvz4VQ_bnZ2dnUVZ_sfinZ2d@adelphia.com>,
> Scott <how.do@you.do> wrote:
>> Nice try, Phil- they have already said that it was a one-time program
>> involving less than 2,000 of their customers who were being very
>> unrealistic in their expectations
>
> How is it unrealistic to expect that your bill does not contain $10
> overcharges?
>
Not unrealistic at all- I wouldn't be surpised to find well over 99.99% of
the bills cellular providers produce every month are accurate. Are you
claiming that those released from their contracts are spending hours on the
phone over a $10 charge? I've seen no such claim in the media.
I have to admit that I'm finding the reaction to this news to be absolutely
hilarious and sad at the same time. Everybody plotting to use this program
to get out of their commitment- a perfect model of today's consumer.
Everything's disposable, people too stupid to do a little research before
purchasing products, incapable of living with their own decisions and
always blaming others for their problems. Now here comes a company that
takes the same approach with their own logic behind it and people don't
know how to react. Oh wait- yes they do. I smell a class-action in the
future. After all, when all else fails, clog up the legal system. That
2007 Consumer 101.
Re: How to get out of your SPRINT contract, no charge.
On Mon, 09 Jul 2007 18:44:37 -0500, Scott <how.do@you.do> wrote:
>karlkrandall@sbcglobal.net wrote in
>news:saf593pkn7ubugqtihd3vn66ct1gqpkura@4ax.com :
>
>>
>>
>> SPRINT would prefer its customers to be docile and never complain, but
>> if you do too much they'll now just cancel you.
>>
>> So if you want to get out of your contract, NO PENALTY, FOR FREE;
>> like suppose you want to get an iPhone and go with AT&T,
>> just call in everyday and complain about your bill, and soon they'll
>> cancel you without penalty.
>>
>> http://online.wsj.com/article_email/...lMyQjAxMDE3ODA
>> zODcwNjgzWj.html
>>
>
>Nice try karl they have already said that it was a one-time program
>involving less than 2,000 of their customers
Re: How to get out of your SPRINT contract, no charge.
On Mon, 09 Jul 2007 21:27:48 -0500, Scott <how.do@you.do> wrote:
>Tim Smith <reply_in_group@mouse-potato.com> wrote in news:reply_in_group-
>FAE671.18474909072007@news.supernews.com:
>
>> In article <k9adnfZ7Lvz4VQ_bnZ2dnUVZ_sfinZ2d@adelphia.com>,
>> Scott <how.do@you.do> wrote:
>>> Nice try, karl- they have already said that it was a one-time program
>>> involving less than 2,000 of their customers who were being very
>>> unrealistic in their expectations
>>
>> How is it unrealistic to expect that your bill does not contain $10
>> overcharges?
>>
>
>Not unrealistic at all- I wouldn't be surpised to find well over 99.99% of
>the bills cellular providers produce every month are accurate. Are you
>claiming that those released from their contracts are spending hours on the
>phone over a $10 charge? I've seen no such claim
Why would Sprint brag about wanting docile customers.
Re: How to get out of your SPRINT contract, no charge.
On Tue, 10 Jul 2007 06:02:39 -0400, "Elmo P. Shagnasty"
<elmop@nastydesigns.com> wrote:
>In article <UNKdnXErBLI5cw_bnZ2dnUVZ_rOpnZ2d@adelphia.com>,
> Scott , the Sprint shill wrote:
>
>> > How is it unrealistic to expect that your bill does not contain $10
>> > overcharges?
>> >
>>
>> Not unrealistic at all- I wouldn't be surpised to find well over 99.99% of
>> the bills cellular providers produce every month are accurate.
>
>I do keep calling Cingular every now and then, to ask why my bill keeps
>changing month to month.
In my case they CRAMed my bill with WHOOPs charges
Once for a bogus 411 call,
Once for a bogus data use.
Only took 2 escalation of my phone call to get the charges taken off,
much harder to do that on Sprint what with their aggressively enforced
6 minute handle time for their CSRs.
All part of the reason I always say: Cingular is worst Cellular
Company, except for all the others.
Re: How to get out of your SPRINT contract, no charge.
On Tue, 10 Jul 2007 00:07:50 GMT, Impmon <impmon@digi.mon> wrote:
>On Mon, 09 Jul 2007 17:59:48 -0500, karlkrandall@sbcglobal.net wrote:
>
>>SPRINT would prefer its customers to be docile and never complain, but
>>if you do too much they'll now just cancel you.
>
>I read about that a while ago. You'd have to complain a LOT (almost
>once a day) to get them to consider dropping you and even then, if
>they get an increased number of people complaining since this article
>was posted, Sprint may revise the contract
That would WORK, any unilateral revision of the contract gives
you the optioon of not accepting and getting out of the Contract
without penalty.
>so after a certain number
>of calls, they would start charging you to complain. Or set up an
>automatic 800 line to filter choronic complainer so they'd end up on a
>3 or 4 hours waiting while less frequent complainer get the prefered
>treatment.
>
>Knowing Sprint and its crap service, they would probably charge for
>excessive "frivilous" complainr and still end up collecting more from
>whiners who gets dropped than what the outstanding contract is worth.
>
>The article only mentions the customer don't get charged with early
>termination fee but they could still be charged for the phone if the
>phone was at a discount or free with contract.
Not likely the whole justification for the ETF is the discounting the
price of the phone.
>So beware if you had
>bought a new $500 smart phone and decided you want to get out of the
>existing contract by calling everytime something happens.
I'd love to see someone who got TERMINATED cause they moved and
Sprint was charging them two sales taxes, PROTEST after lots of phone
calls failed to solve the problem.
> In my case they CRAMed my bill with WHOOPs charges
>
> Once for a bogus 411 call,
>
> Once for a bogus data use.
>
> Only took 2 escalation of my phone call to get the charges taken off,
> much harder to do that on Sprint what with their aggressively enforced
> 6 minute handle time for their CSRs.
>
I used Cingular for a decade, and found their customer service barely
adequate. Simple billing "repairs" would take several phone calls, rate
plan features would randomly disappeae (like no-charge roaming, or
freeN&W) and take a few calls to fix.
The worst was a tower problem that knocked out service in my
neighborhood. It took 90 days to fix, and while Cingular happily
credited my entire bill for that period, as I explained to them, I didn't
want credit, I wanted service!
> All part of the reason I always say: Cingular is worst Cellular
> Company, except for all the others.
Then you obviously haven't tried T-Mobile.
Calling T-Mo CS is always a pleasure- you never feel rushed off the
phone, they're always polite (whereas Cingular reps always seemed
belligerent- as if any service or billing problem was your fault for not
understanding it!) and T-Mo just has a "we're number four so we REALLY
try harder" attitude.
Don't get me wrong- they screw up as well, but they make you feel like
they're working with you rather than against you when solving issues.
They've made great leaps in coverage over the last two years (mostly via
roaming agreements,) and just launched a revolutionary new combined Wi-
Fi/cellular voice service (that seamlessly transfers calls between Wi-Fi
and T- Mo's cell network) on June 27th (two days befre the iPhone launch-
GREAT timing!)
Decent coverage, the best customer service, and excellent value makes T-
Mo the best wireless company in my book. YMMV, of course, depending on
need (like extreme rural coverage, or a particular fruit-nomenclatured
phone, for example...)
> In my case they CRAMed my bill with WHOOPs charges
>
> Once for a bogus 411 call,
>
> Once for a bogus data use.
>
> Only took 2 escalation of my phone call to get the charges taken off,
> much harder to do that on Sprint what with their aggressively enforced
> 6 minute handle time for their CSRs.
>
I used Cingular for a decade, and found their customer service barely
adequate. Simple billing "repairs" would take several phone calls, rate
plan features would randomly disappeae (like no-charge roaming, or
freeN&W) and take a few calls to fix.
The worst was a tower problem that knocked out service in my
neighborhood. It took 90 days to fix, and while Cingular happily
credited my entire bill for that period, as I explained to them, I didn't
want credit, I wanted service!
> All part of the reason I always say: Cingular is worst Cellular
> Company, except for all the others.
Then you obviously haven't tried T-Mobile.
Calling T-Mo CS is always a pleasure- you never feel rushed off the
phone, they're always polite (whereas Cingular reps always seemed
belligerent- as if any service or billing problem was your fault for not
understanding it!) and T-Mo just has a "we're number four so we REALLY
try harder" attitude.
Don't get me wrong- they screw up as well, but they make you feel like
they're working with you rather than against you when solving issues.
They've made great leaps in coverage over the last two years (mostly via
roaming agreements,) and just launched a revolutionary new combined Wi-
Fi/cellular voice service (that seamlessly transfers calls between Wi-Fi
and T- Mo's cell network) on June 27th (two days befre the iPhone launch-
GREAT timing!)
Decent coverage, the best customer service, and excellent value makes T-
Mo the best wireless company in my book. YMMV, of course, depending on
need (like extreme rural coverage, or a particular fruit-nomenclatured
phone, for example...)
> On Mon, 09 Jul 2007 18:44:37 -0500, Scott <how.do@you.do> wrote:
>
>>karlkrandall@sbcglobal.net wrote in
>>news:saf593pkn7ubugqtihd3vn66ct1gqpkura@4ax.co m:
>>
>>>
>>>
>>> SPRINT would prefer its customers to be docile and never complain, but
>>> if you do too much they'll now just cancel you.
>>>
>>> So if you want to get out of your contract, NO PENALTY, FOR FREE;
>>> like suppose you want to get an iPhone and go with AT&T,
>>> just call in everyday and complain about your bill, and soon they'll
>>> cancel you without penalty.
>>>
>>> http://online.wsj.com/article_email/...lMyQjAxMDE3ODA
>>> zODcwNjgzWj.html
>>>
>>
>>Nice try karl they have already said that it was a one-time program
>>involving less than 2,000 of their customers
>
>
> You you believed them? YOU ARE A SPRINT SHILL.,
>
Got any proof to contrdict me, troll? You don't, but I'm sure you'll
provide us with your latest conspiracy theory.
Re: How to get out of your SPRINT contract, no charge.
On Tue, 10 Jul 2007 19:13:12 -0500, Scott <how.do@you.do> wrote:
>karlkrandall@sbcglobal.net wrote in
>news:ips6939vi290a58nj63t4co93uvppqrhrt@4ax.com :
>
>> On Mon, 09 Jul 2007 18:44:37 -0500, Scott <how.do@you.do> wrote:
>>
>>>karlkrandall@sbcglobal.net wrote in
>>>news:saf593pkn7ubugqtihd3vn66ct1gqpkura@4ax.com :
>>>
>>>>
>>>>
>>>> SPRINT would prefer its customers to be docile and never complain, but
>>>> if you do too much they'll now just cancel you.
>>>>
>>>> So if you want to get out of your contract, NO PENALTY, FOR FREE;
>>>> like suppose you want to get an iPhone and go with AT&T,
>>>> just call in everyday and complain about your bill, and soon they'll
>>>> cancel you without penalty.
>>>>
>>>> http://online.wsj.com/article_email/...lMyQjAxMDE3ODA
>>>> zODcwNjgzWj.html
>>>>
>>>
>>>Nice try karl they have already said that it was a one-time program
>>>involving less than 2,000 of their customers
>>
>>
>> You you believed them? YOU ARE A SPRINT SHILL.,
>>
>
>Got any proof to contrdict me, troll? You don't, but I'm sure you'll
>provide us with your latest conspiracy theory.
You're the one that hasn't provided proof. Google will quickly verify
EVERYTHING I state
> On Tue, 10 Jul 2007 19:13:12 -0500, Scott <how.do@you.do> wrote:
>
>>karlkrandall@sbcglobal.net wrote in
>>news:ips6939vi290a58nj63t4co93uvppqrhrt@4ax.co m:
>>
>>> On Mon, 09 Jul 2007 18:44:37 -0500, Scott <how.do@you.do> wrote:
>>>
>>>>karlkrandall@sbcglobal.net wrote in
>>>>news:saf593pkn7ubugqtihd3vn66ct1gqpkura@4ax.co m:
>>>>
>>>>>
>>>>>
>>>>> SPRINT would prefer its customers to be docile and never complain,
>>>>> but if you do too much they'll now just cancel you.
>>>>>
>>>>> So if you want to get out of your contract, NO PENALTY, FOR FREE;
>>>>> like suppose you want to get an iPhone and go with AT&T,
>>>>> just call in everyday and complain about your bill, and soon
>>>>> they'll cancel you without penalty.
>>>>>
>>>>> http://online.wsj.com/article_email/...668-lMyQjAxMDE
>>>>> 3ODA zODcwNjgzWj.html
>>>>>
>>>>
>>>>Nice try karl they have already said that it was a one-time program
>>>>involving less than 2,000 of their customers
>>>
>>>
>>> You you believed them? YOU ARE A SPRINT SHILL.,
>>>
>>
>>Got any proof to contrdict me, troll? You don't, but I'm sure you'll
>>provide us with your latest conspiracy theory.
>
>
> You're the one that hasn't provided proof. Google will quickly verify
> EVERYTHING I state
>
You didn't say anything, you moron. What proof do you need, oh clueless
one?
Re: How to get out of your SPRINT contract, no charge.
In article <UNKdnXErBLI5cw_bnZ2dnUVZ_rOpnZ2d@adelphia.com>,
Scott <how.do@you.do> wrote:
> Not unrealistic at all- I wouldn't be surpised to find well over 99.99% of
> the bills cellular providers produce every month are accurate. Are you
> claiming that those released from their contracts are spending hours on the
> phone over a $10 charge? I've seen no such claim in the media.
Re: How to get out of your SPRINT contract, no charge.
Tim Smith <reply_in_group@mouse-potato.com> wrote in
news:reply_in_group-7217F6.18320210072007@news.supernews.com:
> In article <UNKdnXErBLI5cw_bnZ2dnUVZ_rOpnZ2d@adelphia.com>,
> Scott <how.do@you.do> wrote:
>> Not unrealistic at all- I wouldn't be surpised to find well over
>> 99.99% of the bills cellular providers produce every month are
>> accurate. Are you claiming that those released from their contracts
>> are spending hours on the phone over a $10 charge? I've seen no such
>> claim in the media.
>
> At least one was:
>
> <http://consumerist.com/consumer/one-...drops-you-beca
> us e-you-call-customer-service-too-much-275178.php>
>
So, somebody on an Employee Referral plan (which btw did not include free
texting in 2005- my neighbor is on that plan) is bitching on a very anti-
business bulletin board. Imagine that. This would rank right up there
with the bs post from last night about soldiers getting letters.
Amazingly enough, not even the anti-business media outlets have reported
either of these outrageous abuses of consumers. Hmmmmmm.
>
>
>SPRINT would prefer its customers to be docile and never complain, but
>if you do too much they'll now just cancel you.
>
>So if you want to get out of your contract, NO PENALTY, FOR FREE;
>like suppose you want to get an iPhone and go with AT&T,
>just call in everyday and complain about your bill, and soon they'll
>cancel you without penalty.
>
>http://online.wsj.com/article_email/...DcwNjgzWj.html
These customers called an average of 30-40 times a month for several months.
Each call can take 15-30 minutes because of long wait times. Figure it out:
you will probably have to call at least 50-100 times or about 12-50 hours of
your time to save a $200 fee. Is it worth it?
Re: How to get out of your SPRINT contract, no charge.
You need to
> research this crap before you post it,
No, you need to research this crap before you post.
The woman that started all the fuss, and whose story created enough buzz to
embarrass sprint into making public announcements about the issue, was
terminated due to calling about erroneous charges on her billing. Another
person, if we are to believe internet reports, was terminated after being
with sprint for only a month or so, and who had made numerous calls trying
to get the service set up properly.
The problem with Sprint is that the actions and words of the CS people are
not adhered to or overridden by computers/billing/management, which creates
an ongoing problem that results in customers making "too many" calls trying
to get their accounts straightened out.
My experience is that the billing/plan "errors" are always in Sprints'
favor, so these are not just random errors, they are by design, and now that
customers are afraid to call and get them fixed they may opt to let the
smaller issues slide, resulting in unwarranted taking on a large scale.
Re: How to get out of your SPRINT contract, no charge.
"FloydinTampa" <Flooydomit@Prodigy.net> wrote in
news:GGLli.443$Dx2.122@newssvr17.news.prodigy.net:
> You need to
>> research this crap before you post it,
> No, you need to research this crap before you post.
> The woman that started all the fuss, and whose story created enough
> buzz to embarrass sprint into making public announcements about the
> issue, was terminated due to calling about erroneous charges on her
> billing.
A hundred calls a month? I think there's another side to this story that
would make more sense,
> Another person, if we are to believe internet reports, was
> terminated after being with sprint for only a month or so, and who had
> made numerous calls trying to get the service set up properly.
According to the press, Sprint had been looking at and working these
account for six months to a year before sending them the letter. A
customer on the network for only a month at the time of the letters would
not haver been on the radar.
> The problem with Sprint is that the actions and words of the CS people
> are not adhered to or overridden by computers/billing/management,
> which creates an ongoing problem that results in customers making "too
> many" calls trying to get their accounts straightened out.
> My experience is that the billing/plan "errors" are always in Sprints'
> favor,
How many people do you know that call a company and say, "I think you
didn't charge me enough this month"?
> so these are not just random errors,
> they are by design,
A pretty bold and inaccurate statement. In fact, a statement that has no
facts to support it.
> and
> now that customers are afraid to call and get them fixed they may opt
> to let the smaller issues slide, resulting in unwarranted taking on a
> large scale.
I'll spell this out again- you are wrong in portraying the call volume as
the sole reason tha these customers were let go. What is so hard to
comprehend in that statement?
>SPRINT would prefer its customers to be docile and never complain, but
>if you do too much they'll now just cancel you.
>So if you want to get out of your contract, NO PENALTY, FOR FREE;
>like suppose you want to get an iPhone and go with AT&T,
>just call in everyday and complain about your bill, and soon they'll
>cancel you without penalty.
If you only call to complain then sprint will set their menu system to prevent
you ever reaching a human.
I experienced their lovely setup when dealing with sprint error that had my
phone shut off in error three billing cycles in a row. Any time you call
irate about three times in a 48 hour period then you get shut out.
Re: How to get out of your SPRINT contract, no charge.
>
> A hundred calls a month? I think there's another side to this story that
> would make more sense,
In defense of it's widely publicised outrageous behavior with regard to the
termination of at least three of the customers whose direct statements I
have been following over the past week, sprint had no choice but to announce
these claims of "100 calls a month". If you believe them, you probably
haven't ever had to deal with broken promises from their customer service
department.
>
>> Another person, if we are to believe internet reports, was
>> terminated after being with sprint for only a month or so, and who had
>> made numerous calls trying to get the service set up properly.
>
> According to the press, Sprint had been looking at and working these
> account for six months to a year before sending them the letter. A
> customer on the network for only a month at the time of the letters would
> not haver been on the radar.
None the less, a short time customer was indeed terminated for excess calls.
Read up on it.
If you say that you think that a new customer on their network shouldn't
have been on the radar, then
I agree with you.
>> My experience is that the billing/plan "errors" are always in Sprints'
>> favor,
>
> How many people do you know that call a company and say, "I think you
> didn't charge me enough this month"?
Probably not many, however I was talking about my personal experience. You
can also read about hundreds of other people who have problems with
overbilling and unfilled promises of service.
>
>> so these are not just random errors,
>> they are by design,
>
> A pretty bold and inaccurate statement. In fact, a statement that has no
> facts to support it.
I have my last 9 years of billing to support the overcharges, again, always
in sprints favor. I'm sure I'm not alone.
>
>
> I'll spell this out again- you are wrong in portraying the call volume as
> the sole reason tha these customers were let go. What is so hard to
> comprehend in that statement?
I agree with you there again. I believe that they wanted to get rid of
low-profit customers. But if they wanted to release customers that had
low-profit plans, either through retention deals or by taking advantage of
offered specials, then they should have waited until those customers were
out of contract and then informed them that their previous plans were not
going to be continued at the same price, giving them a chance to secure a
new plan or move on if that is what they decided to do. IMHO, bad planning
and poor customer service were the reason for the low profit and also the
numerous calls from many of those customers that were released. Of course,
I don't have access to the internal workings of sprint, only deducing from
their public behavior and what I read on the internet.
Re: How to get out of your SPRINT contract, no charge.
"FloydinTampa" <Flooydomit@Prodigy.net> wrote in
news:O6dmi.11426$bz7.8517@newssvr22.news.prodigy.n et:
>>
>> A hundred calls a month? I think there's another side to this story
>> that would make more sense,
> In defense of it's widely publicised outrageous behavior with regard
> to the termination of at least three of the customers whose direct
> statements I have been following over the past week, sprint had no
> choice but to announce these claims of "100 calls a month". If you
> believe them, you probably haven't ever had to deal with broken
> promises from their customer service department.
You mean other than a bad activation and two seperate port issues that
took more than a few days to correct?
>
>>
>>> Another person, if we are to believe internet reports, was
>>> terminated after being with sprint for only a month or so, and who
>>> had made numerous calls trying to get the service set up properly.
>>
>> According to the press, Sprint had been looking at and working these
>> account for six months to a year before sending them the letter. A
>> customer on the network for only a month at the time of the letters
>> would not haver been on the radar.
> None the less, a short time customer was indeed terminated for excess
> calls. Read up on it.
I've read a bunch on it and have seen many stories that make no logical
sense to the point of being obvious bullshit. As a matter of fact, I
wouldn't be surprised to find thousands of "customers" claiming on the
internet to have received one of the roughly one thousand letters that
went out.
> If you say that you think that a new customer on their network
> shouldn't have been on the radar, then
> I agree with you.
>
>>> My experience is that the billing/plan "errors" are always in
>>> Sprints' favor,
>>
>> How many people do you know that call a company and say, "I think you
>> didn't charge me enough this month"?
> Probably not many, however I was talking about my personal experience.
> You can also read about hundreds of other people who have problems
> with overbilling and unfilled promises of service.
Then let's do the math- let's say a thousand customers, just to be
generous- one thousand out of more than 150 million US cellular users
with a billing problem. Care to figure out the percentage without an
issue?
>>
>>> so these are not just random errors,
>>> they are by design,
>>
>> A pretty bold and inaccurate statement. In fact, a statement that
>> has no facts to support it.
> I have my last 9 years of billing to support the overcharges, again,
> always in sprints favor. I'm sure I'm not alone.
And I know fo bills that have gone out int hte customer's favor- we're
even.
>>
>>
>> I'll spell this out again- you are wrong in portraying the call
>> volume as the sole reason tha these customers were let go. What is
>> so hard to comprehend in that statement?
> I agree with you there again. I believe that they wanted to get rid
> of low-profit customers. But if they wanted to release customers that
> had low-profit plans, either through retention deals or by taking
> advantage of offered specials, then they should have waited until
> those customers were out of contract and then informed them that their
> previous plans were not going to be continued at the same price,
> giving them a chance to secure a new plan or move on if that is what
> they decided to do.
Whoa, whoa, whoa Skippy- nobody anywhere has tied these customers to
unprofitable rate plans. Where did that come from?
> IMHO, bad planning and poor customer service were
> the reason for the low profit and also the numerous calls from many of
> those customers that were released. Of course, I don't have access to
> the internal workings of sprint, only deducing from their public
> behavior and what I read on the internet.
>
>
>
Re: How to get out of your SPRINT contract, no charge.
>>> I'll spell this out again- you are wrong in portraying the call
>>> volume as the sole reason tha these customers were let go. What is
>>> so hard to comprehend in that statement?
>> I agree with you there again. I believe that they wanted to get rid
>> of low-profit customers. But if they wanted to release customers that
>> had low-profit plans, either through retention deals or by taking
>> advantage of offered specials, then they should have waited until
>> those customers were out of contract and then informed them that their
>> previous plans were not going to be continued at the same price,
>> giving them a chance to secure a new plan or move on if that is what
>> they decided to do.
>
> Whoa, whoa, whoa Skippy- nobody anywhere has tied these customers to
> unprofitable rate plans. Where did that come from?
>
OK, low profit plans or whatever. The woman who started the whole
rebellion(I forgot her name)
has a $30/mo plan.
Re: How to get out of your SPRINT contract, no charge.
"FloydinTampa" <Flooydomit@Prodigy.net> wrote in news:fOgmi.1361$Dx2.350
@newssvr17.news.prodigy.net:
>>>> I'll spell this out again- you are wrong in portraying the call
>>>> volume as the sole reason tha these customers were let go. What is
>>>> so hard to comprehend in that statement?
>>> I agree with you there again. I believe that they wanted to get rid
>>> of low-profit customers. But if they wanted to release customers that
>>> had low-profit plans, either through retention deals or by taking
>>> advantage of offered specials, then they should have waited until
>>> those customers were out of contract and then informed them that their
>>> previous plans were not going to be continued at the same price,
>>> giving them a chance to secure a new plan or move on if that is what
>>> they decided to do.
>>
>> Whoa, whoa, whoa Skippy- nobody anywhere has tied these customers to
>> unprofitable rate plans. Where did that come from?
>>
> OK, low profit plans or whatever. The woman who started the whole
> rebellion(I forgot her name)
> has a $30/mo plan.
>
>
>
Understood, but even according to her, her termination had nothing to do
with the rate plan she was on.
Re: How to get out of your SPRINT contract, no charge.
Paul Miner wrote:
> If you read it on the Internet, it must be true.
I'm going to reply in the same spirit in which you offered that, and say
that some things I've read on the Internet actually have turned out to be
true. I bet the same holds true for you.
--
Postulate a group whose intent is to destroy the United States from within
via anarchy and bankruptcy. The actions of the United States Congress are
completely consistent with the actions one would predict from such a group.
How to get out of your SPRINT contract, no charge. 
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