On Fri, 16 Mar 2007 12:46:19 GMT, John Navas
<spamfilter1@navasgroup.com> wrote in
<ca4lv2hr02vpu0v5jidm24fn7gee145l8a@4ax.com>:
><http://www.kswo.com/Global/story.asp?S=6235947>
>
> Thousands of former Cingular Wireless customers in California will
> soon get a refund for canceling their service because they had
> trouble making and receiving calls.
>
> The company reached a settlement with the California Public Utilities
> Commission that will have them dishing out 18-and-a-half (M) million
> dollars. It ends a lengthy battle revolving around Cingular's
> treatment of dissatisfied subscribers from January 2000 through April
> 2002.
>
> The traffic on Cingular's network nearly doubled during that period,
> straining the system until the company completed extensive upgrades.
<http://www.kiplinger.com/apnews/XmlStoryResult.php?storyid=326610>
Besides spelling out the size of the refunds, the truce upholds a
$12.1 million fine that state regulators imposed on Cingular in
September 2003. At that time, the regulators had ordered Cingular to
issue refunds without specifying an amount. Regulators lashed out at
Cingular after concluding the carrier didn't give its subscribers an
adequate chance to change their minds about a service that was
frequently swamped with more calling traffic than it could handle.
...
Among other things, Cingular said it now offers all customers up to
30 days to return their phones and drop their service without
penalty. That option wasn't available in California during 2000, 2001
and the first part of 2002, according to state regulators. Back then,
Cingular insisted on penalizing exasperated customers even though its
management knew congestion problems were causing many calls to be
blocked or dropped, according to company testimony cited in the case.
[MORE]
--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>
NEWS: Cingular Wireless to refund $18.5 million to unhappy customers 
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