"Jer" <firstname.lastname@example.org> wrote in message
> Scott en AztlŠn wrote:
>> On Sun, 3 Sep 2006 09:38:44 -0700, "Ron Hinds" <email@example.com>
>>> I received a letter about a month or so ago advising me that I could get
>>> a free SIM card upgrade by going to my nearest Cingular dealer, so I
>>> could take advantage of "enhanced" service.
>> I got the same letter. I ignored it.
>>> Reading between the lines, it seemed as though if I didn't get the
>>> upgrade, I would have service problems. I went to the Cingular store and
>>> got the new SIM card. Then, about two weeks ago, I received a text
>>> message from Cingular advising me that I needed to get the SIM card
>>> upgrade. Friday, I received a letter from Cingular that contained a new
>>> SIM card this time warning me that if I didn't upgrade I might
>>> experience service interruptions.
>> I also got a new SIM card in the mail. What a pity that Cingular can't
>> enter the New Millennium and allow me to activate this new SIM via
>> their web site. Oh, no - I have to either go into a Cingular store
>> (and wait while the *******s behind the counter wait on people who
>> came into the store AFTER I did) or call their customer service 800
>> number "between 12:00 noon and 3:00 pm Pacific time" to have some
>> customer service droid activate it.
>> Sorry, Cingular, but if you want me to upgrade the SIM, then you're
>> going to have to make it convenient for me to do so. If you don't want
>> to do that, then I'll be happy to switch to another carrier that DOES
>> care about providing good customer service.
>>> I'm wondering why Cingular doesn't think I got the SIM card upgrade
>> It's because they are incompetent ****s.
> So, I too ignore the first letter. Get the SIM card and figure ***, maybe
> better access to the former AT&T towers, ?? Following explicit written
> instructions I installed the new card and called the activation number.
> This is just a CS # as no prompt regarding activation was presented.
> After getting a CSR and explaining what I was doing, I was asked to
> provide the new SIM card #. Of course this is on the card itself
> requiring removal from the phone, getting glasses to read it, ...
> Ah, Cingular!
That's funny, I had the same questions put to me and I just read the
number off the carrier card that contained the SIM, which was still
lying on the desk.
email reply - I am not a 'ten'
Yes me too, no problem. By the way, to activate the card they must have the
number to enter in the computer so it will know which card to turn on.