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Old 10-28-2006, 05:10 AM
Todd H.
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Default Re: Yes, I Did (was re: Did I Just Get ****ed?)

Scott en Aztlán <scottenaztlan@yahoo.com> writes:

> Somehow the rep was able to "pull up the original paperwork from the
> store"


I believe they scan em and have the imaging online for occasions like
this.


> and saw very clearly that there was NOT supposed to be a
> contract, so she removed the contract from my account. I asked what I
> could have done differently to avoid the hassle of spending 23 minutes
> on the phone with a CSR to correct this kind of "mistake" and she had
> no answer. I guess there's no defense against either incompetence or
> outright malice on the part of the Cingular store clerks except to
> remain vigilant and question things that don't look right.


The store clerks don't get paid much, and they're typically young and
typically idiots. They may be used to have 2 year contracts with
people wanting new phones and just blaze through the screens. Or maybe
there's a commission for new contracts and they maliciously added it
in seeking the commission. Hard to say, but screw ups from these
people are the rule rather than the exception it seems.

> So I guess the moral of this little story is to carefully check your
> account after you make any changes, because the clerks at the stores
> can and do make detrimental changes to your account behind your back.
> Sad but true!


Thakns for following up--very informative.

By the way I had a similar story somewhat from a new line recently
added. The fuggers added road side assistance to the line a month
after I signed up. Or whatever useless add on they were pushing hard
that month at cingular. It is lame you have to review these bills
like a friggin hawk especially when they're so damned complicated.

Best Regards,
--
Todd H.
http://www.toddh.net/

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  #2 (permalink)  
Old 10-28-2006, 12:35 PM
Paul Goelz
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Default Re: Yes, I Did (was re: Did I Just Get ****ed?)

>The store clerks don't get paid much, and they're typically young and
>typically idiots. They may be used to have 2 year contracts with
>people wanting new phones and just blaze through the screens. Or maybe
>there's a commission for new contracts and they maliciously added it
>in seeking the commission. Hard to say, but screw ups from these
>people are the rule rather than the exception it seems.


The clerk in the store where I recently switched from TDMA to GSM was
neither young nor an idiot. And she had a printout of the "must do"
goals for her store (Cingular owned) sitting there on the counter for
all to see. She had a quota of a certain number of various types of
sales including upgrades and accessories added features. Miss the
quota and it was supposedly curtains. To her credit, she in no way
pressured me to do anything beyond the simple switch from TDMA to GSM.
But I also made it clear that was ALL I wanted to do.

And yes I have had a bill since the swap and all is as expected

Paul

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  #3 (permalink)  
Old 10-30-2006, 05:00 AM
John Navas
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Default Re: Yes, I Did (was re: Did I Just Get ****ed?)

On 28 Oct 2006 00:10:40 -0500, t@toddh.net (Todd H.) wrote in
<84lkn19ga7.fsf@ripco.com>:

>The store clerks don't get paid much, and they're typically young and
>typically idiots. They may be used to have 2 year contracts with
>people wanting new phones and just blaze through the screens. Or maybe
>there's a commission for new contracts and they maliciously added it
>in seeking the commission. Hard to say, but screw ups from these
>people are the rule rather than the exception it seems.


"Never attribute to malice that which can be
adequately explained by stupidity." [Hanlon's razor]

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

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